ComplaintsforGaston Sanitation Service LLC
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Complaint Details
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Initial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a text message on Thursday, September 19, 2023 stating that my garbage pickup would be delayed by one day. My garbage was not picked up on Friday. I called and left them a message, as no one was answering their phone. I called again Saturday morning and left another message. My garbage still has not been picked up and its Monday, September 23rd. I have been calling their office and they never answer their phone, which is a complaint Im hearing from many people online. Im asking them for a refund on my account for the inconvenience and the garbage piling up at my house. If this is the level of customer ********************** they are giving since being bought out, Im going to be complaining a lot!Business response
09/24/2024
Hello,
Thank you for submitting this information, as feedback is always necessary to improving our customers experience.
I have reviewed your account and see that a Customer ********************** Representative made contact with you on Monday, 9/23/2024 and she was able to submit a miss pick up work order in to the operations team.
I have made the Site Manager aware of the issue reported and that the location was not serviced. I will be issuing a credit for the account # *********** in the amount of $25.00. We do apologize for the inconvenience this has caused the church.
We will resolve the communication processes to be better serve our surrounding communities.
Please accept my apologies on the behalf of the Gaston Team.
Please reach out to myself or the Site Manager, ***** ********, if you or the Church should experience any further issues.
Thank you,
***** *******
Office Manager
Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I has payed them on time all the time 1 are no ****** the 3 of the month they changed owner ship from the time I started with UT was 3w dollar then the new owner did not let people they change the paying to 3 month bill 101 ectBusiness response
07/23/2024
Hello *****,
Thank you for your inquiry regarding this matter. I have reviewed the previous account and see that you called in on May 14th regarding a check. You advised you sent a check in the amount of $75.99 to DOXO.
Waste Connections dba Gaston Sanitation is not affiliated with DOXO. This source of payment method is not accepted. The acquisition from Gaston Sanitation to Waste Connections occurred in 2022.
All Gaston customers were notified via a flyer of the changes and the information necessary to update any payment methods for the future. We do apologize you did not get this flyer in 2022.
I would advise contacting DOXO for this check in the amount of $75.99 that you submitted through this third party ******************* to request this refund. We are unable to contact this company on your behalf.
Please contact DOXO and advise them of this information I have provided you.
Thank you,
*************************
Office Manager
Waste Connections
Initial Complaint
08/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I recently moved to the area & needed a trash service for residential trash pick up. I found Gaston Sanitation & despite terrible ****** reviews, decided to give them a chance. I signed up for their service, which was a once/week pick up. When I first signed up, they told me pick up would be on Mondays. I had my trash out on Monday *********** later received a recorded call stating pick up would be delayed by a day. Then Tuesday came, still no pick up. I called *********** said my workorder was there, but it didn't get completed. The lady told me that she would put in an additional pick up service and it would be Thursday. When Thursday came & there was still no pick up, the lady told me that she never said that, and that it would be Friday. After telling her I would have no reason to lie about what she told me, they finally came on Friday to pick up our trash. The next week, they came as scheduled with no issues. I honestly kind of figured it was just a ************ made a mistake. It happens, no big deal. But now, here we are 2 weeks later, and again they didn't come to pick up our trash. If this is the way they conduct their business, which according to ****** reviews, it is, then they shouldn't even be in business. The lady that I talked to was rude & disrespectful as well.Business response
08/31/2023
I do apologize for all the issues ****** has been having with our service. We are correcting this issue. It seems we have been missing her trash pickup. I am very sorry.
Thank you
***** Gaston
************
Customer response
08/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
08/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I no longer live at my previous address but Gaston trash is sending me bills without explanation and will not answer the phone. I moved out in May.Business response
08/23/2023
I do apologize to our Customer, ************************** We had no idea that she moved back in May. On 5/1/23 ***************** signed up for Autopay using our myaccount.wasteconnections.com website, and on 7/10/23 someone we assumed was ***************** called and said we missed her trash. I will end her account ASAP.
Thank you
***** Gaston
Office Manager
Gaston Sanitation Service
Customer response
08/23/2023
Complaint: 20407413
I am rejecting this response because:my name is not ******, I am ***************************. I did call and notify I was moving in May and I have proof of my last payment by check.
Sincerely,
***************************Business response
08/24/2023
Good ********** ******** I am so sorry for our mishandling of the ending of your account, I understand you did get hold of someone yesterday to end the account. I will remove all of the past due charges on your account.
Thank you
***** Gaston
Gaston Sanitation Service
WasteConnections-5174
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Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.