Business ProfileforStructured Foundation Repairs

We had ************ Come out for a Free estimate on foundation work on our home. He measured & gave us his recommendation on foam installation & told us it would be best to get on the schedule to reserve our time with no obligation or fee to cancel. They had the engineer out & plumbers out in 2 days. We got a few more estimates decided to go with with another company. I called **** immediately, emailed, & let him know we were going with piers. 3 weeks later I received a bill for $1000. We will never recommend this company to anyone. Stay away!

In order to respond to this review a detailed timeline is necessary.

On August 22, 2023 The customer signed the agreement for our company authorizing work.  The proposal included 19 concrete pilings, 241 lbs of polyurethane injected on the interior,Initial and Final Engineering with a Third Party Professional Engineer, Pre and ************* Tests with a Third Party Plumber and a ****** City permit. 

The contract she signed clearly states that a customer many cancel/reschedule an agreement with COMPANY at any time by providing a written request by email to ***************************************************   The homeowner will be responsible for any charges incurred prior to cancellation

The repairs were scheduled for 10/16/2023.

The Initial Engineering was ordered on 08/23/23 and was scheduled directly with the owner and completed on 08/28/2023

The Pre Plumbing test was ordered on 08/23/23 and was scheduled directly with the owner and completed on 08/29/2023.

The City permit was ordered and paid for on 08/29/2023.

The customer texted her Analyst on 09/07/2023 saying the following, Hi ****, Please cancel our appointment for work on October 16th.  Thank you for everything.  He responded asking her why she was cancelling.  She responded saying we want a pier & beam for the job.  I submit an email.  Thanks for everything.At that point the analyst was confused.  The customer has a slab ******************** and a pier & beam is a different type of foundation so he immediately called the customer to try and clear up her confusion.  They talked, she said she would get the information to her husband and she would get back to the analyst.  That did not happen. 

On September 20th when the office called to collect the down payment the customer was upset because her job had not been cancelled.  ********** processed her cancellation, billed her for anything that was completed prior to her initial cancellation on September 7th, 2023.  She was not billed for anything after her initial cancellation. 

The only mistake made was when the analyst didnt follow up with the customer and tell her to cancel in writing by email to **************************************************** but he honestly felt she and her husband had changed their minds.  None of that changes the fact that all of the charges were incurred prior to her initial text message to cancel on 09/07/2023.  Her complaint has no validity.  Any copies of documents or screenshot of message are available for the BBB if necessary.