Business ProfileforFreebird Shears & Shear Gear Systems
Current Alerts For This Business
BBB files indicate Freebird Shears & Shear Gear Systems has a pattern of complaints and customer reviews concerning delivery of services and customer service issues. Consumers allege they are experiencing numerous billing issues and delivery issues.
Consumers allege:
• Goods or services for which payment has been made have not been delivered after an unreasonable delay
• An unreasonable delay in providing customer refunds
• The business fails to provide promised assistance or support for products or services
• Consumers also state they cannot reach the business or must keep reaching out the business to follow up on issues, experience long hold times and/or disconnected calls when attempting to reach the business
In February 2022, BBB submitted a written request to the company encouraging them to address their pattern of complaints. However, as of July 2023, BBB conducted a follow-up investigation and concluded the pattern of complaints previously noted remains.
As a result, BBB submitted a written request to the company seeking additional information including how they intend to address the pattern identified within consumer complaints and customer review data. BBB will update this profile with any additional information, including any business responses, when it is available.
BBB files indicate that this business has unanswered/unresolved customer complaints dating from September 2020 concerning product delivery and customer service issues.
Consumers allege issues receiving the product they purchased and that they were unable to contact the business for refund.
On June 14, 2022, BBB submitted a written request to the company encouraging them to address their unanswered complaints.
As of July 2023, BBB has had no response from Freebird Shears &Gear Systems regarding the unanswered complaints.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel and/or the Texas Attorney General’s office: https://www.texasattorneygeneral.gov/consumer-protection
BBB will update this profile with any additional information, including any business responses, when it is available.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1101 Royal Pkwy Ste 115, Euless, TX 76040-6703
- BBB File Opened:
- 2/9/2018
- Years in Business:
- 18
- Business Started:
- 4/15/2006
- Business Management
- Mr. Maurice Stoll, Owner
- Contact Information
Principal
- Mr. Maurice Stoll, Owner
Customer Contact
- Mr. Maurice Stoll, Owner
Customer Complaints
18 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
12 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Heather W
09/11/2024
Freebird Shears & Shear Gear Systems Response
09/12/2024
First off I would like to address that we run a subscription that is tailored to each individuals preferences. We ask many questions on the sign-up form and we adhere to the information that is provided to us such as the shear length It is mentioned in the review this customer requested 7 to 10 inches in her ********************** length preference And the she she received was the 46 tooth and that is a 7 inch shear.
We also do not have it advertised that you get a bonus. She in the first box it actually states that you get a bonus in the second box that information is provided directly on the sign-up page as well as the advertisement page on our website.
The customer First sent a very rude message, complaining about every single item in the box. I provided an answer and insight to each and everyone of her complaints trying to help her understand that boxes change every single month some boxes being most months are very colorful however we have hundreds of subscribers that stick with us although they prefer neutral tones. As a business, we have to try to please everyone so From time to time, we will do a neutral toned box. We also offer one time purchase sets for those that do not want to receive a box that is like a mystery box and would prefer to pick out colors and specific shears. This is not what was purchased. She then began to send me photos of sets that run 300+ dollars and I can try to explain to her that that is not the subscription box.
She then began to attack me On a personal standpoint, and that is whenever I cut the communication off on my personal cell phone. She is still more than welcome to contact the business via email messenger or phone. However, I do not wish to be contacted via text message on my personal cell phone in the middle of the night.
We wish this customer all the best and we are sorry that she was unsatisfied with her box.
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