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Find a Location

Excellence Auto Direct has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Excellence Auto Direct

      1701 Airport Fwy Euless, TX 76040-4021

      BBB Accredited Business
    • Excellence Auto Direct

      15510 Midway Rd Addison, TX 75001-4253

    Business ProfileforExcellence Auto Direct

    Used Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.73/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/23/2015

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Excellence Auto Direct has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Excellence Auto Direct

        1701 Airport Fwy Euless, TX 76040-4021

        BBB Accredited Business
      • Excellence Auto Direct

        15510 Midway Rd Addison, TX 75001-4253

      Location of This Business
      1701 Airport Fwy, Euless, TX 76040-4021
      BBB File Opened:
      3/5/2018
      Years in Business:
      10
      Business Started:
      8/26/2013
      Business Started Locally:
      8/26/2013
      Business Incorporated:
      8/26/2013
      Accredited Since:
      3/23/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Texas Cars to Go, Inc.
      Hours of Operation

      Primary

      M:
      9:00 AM - 7:00 PM
      T:
      9:00 AM - 7:00 PM
      W:
      9:00 AM - 7:00 PM
      Th:
      9:00 AM - 7:00 PM
      F:
      9:00 AM - 7:00 PM
      Sa:
      9:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Mr. Payam Rahimian, President
      • Mr. Matt Riahi, Vice President
      Contact Information

      Principal

      • Mr. Payam Rahimian, President

      Customer Contact

      • Mr. Payam Rahimian, President
      Additional Contact Information

      Fax Numbers

      • (214) 272-8622
        Other Fax

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/11/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchase a vehicle with Excellent auto in 2020. It went into the shop a year later needing the engine replaced and sat in their shop for over 6 months. My vehicle since returned December 2023 and is currently still being worked on. They replaced it with 2 engines this time, new DEF system, muffler, and turbo which was now under warranty. They stated when I went in it over needed a new turbo system and now they're saying it also needs a new catalytic converter which I will have to pay since they've put in too much money now. This is not right. They promised me my vehicle needed minimum work and now every time they replace something else breaks. They've sold me a complete lemon and need to make this right by fixing my car and returning me a working vehicle. That's not just "drivable" as they are saying. It was drivable when they got, but not working as it should. They are trying to return my vehicle in worst condition. This should be under warranty. I've asked them for documentation and they said they can't provide it to me as they didn't want me to interfere with the process through the warranty. The ***************** that's been helping has been giving me empty promises. Telling us everything will be covered, I would originally get my car within a week. They sent part of my engine to a machine shop because they were having a hard time with warranty and it would be quicker (12 weeks waiting for parts). They are super shady. Have told so many lies. The owner **** will not respond to me because they know they're in the wrong. I am needing help will proper resolution. My vehicle does not seem to be safe and it's not worth my life. They want me to pick my car up in mediocre condition and be done with me.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dalton T

      1 star

      07/25/2024

      I bought a 2019 infinity q50 This business claims they do 125 point inspections on every car wich is a straight up lie . Im in the mechanical field so I will be allowing everyone to know .As soon as I got the car the fuses where blown for the charging port ?? Part of inspection but oh no they didint see it at all Then I hear a noise from my brake pads telling them to check the break pads and rotors then they come back and tell me my rear differential is going bad . Hence they said the gear oil was perfectly fine no medal shavings or anything. But yet they want me to spend 1,275$ on a rear differential when I had the car for not even 2 weeks . Only put 600 miles on the car. Its unbelievable and very sad

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