Business ProfileforSellerChamp

Transactions: 1/25/2023 & 1/31/2023 Paid: $1887.64 - transaction 1: Starter, transaction 2: Growth Commitment: Functionality of advertised/documented features Acct: pheedbaq *********** Bait-and-switch refund policy - Repricer is critical feature I need, prominently advertised part of their service. Site showed a "multi-channel" repricer on growth tier, I only needed it for one channel ******* signed up for Starter. Found out repricer not available on Starter, upgraded to Growth 6 days later (Starter $ counted towards Growth). Shortly began having problems with repricer non-functional. Continually reported it for a few months. Eventually demanded refund, they asserted could not because it was past 30-day initial window. I explained the situation (services not rendered), continued refusal on their part.2) UI Bundling feature non-functional - Adjustments to business model made this critical. Feature was *available* to Growth (they admit to this), although advertised part of higher tier. However, could only make bundles from items on first page of inventory search results (coding error they admit to, not a feature of higher tier). My inventory was 1K+, search only shows ****** per page, making feature practically useless. Also could not make bundles from different searches. Again, useless. Reported this starting several months ago, only recently did they say it will be fixed.Leading up to signup with SellerChamp, I had dumped enormous effort into inventory, storage, workflows, etc. (startup activities). When I found SellerChamp, expectation was to quickly facilitate multi-channel sales (as they advertise). But certain features needed to be proven out before I committed effort to workflow changes for that. SellerChamp brought my business to its knees and destroyed momentum with broken features for months on end. I have spent the majority of this year fighting these issues and trying to find workarounds.Their practices do NOT engender ongoing customer confidence.