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ComplaintsforSouthwest Financial Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
March 2023, I suffered a terrible spinal injury causing me to stop working and go on medical leave. As I waited for short-term disability check to kick in, which took 5 months! I informed my bank of 15+ years of my unfortunate situation and would try to make payments on my car that I've had for 7 years and financed thru Swfcu once my ST disability checks came in. Once my check came in, I called the bank and emailed them on September 5,2023 letting them know I had just received my check and was going to deposit the money On September 6,2023 for my payments owed towards my account. All was well and I was assured that I was safe on the phone and though emails. However, once I deposited money on September 6,2023 into the bank account and within the same hour My car was repossessed!! On that same day Tuesday September 6,2023 I called and spoke with the bank and was apologized to and was told I would get my car back that day since I deposited money! That was a lie too! I managed to email the president and was told I need to pay $1300.00 more By that Friday September 8th, 2023. There was no way since I could hardly walk at the time and on restriction from working.Business response
10/16/2023
From March to July, Southwest Financial attempted to contact ************ on multiple occasions by phone, email, and text. By the time ************ returned our messages,she was several months delinquent and unable to make her required payments. Even then, we held off on repossessing her vehicle waiting for her to bring her loan current as promised. When ************** car was eventually repossessed, we provided her with an additional opportunity to pay half of the delinquent balance and receive her car back. Unfortunately, she wasnt able to do so. While our goal is to work with our members as much as possible, we also have to adhere to our policies and guidelines.Initial Complaint
11/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have sent multiple certified mail letters asking for validation and the method of how they validated multiple fraudulent and questionable items on my credit report and have not received back anything in over 35 days for these accounts that are clearly inaccurate and fraudulent accounts. This creditor is disregarding the law and taking advantage of me and this has caused big stress on my life. The most recent certified letter I sent was 10/07/2021. The attached file is the letter and FTC I sent to them. I DEMAND that all the items are deleted and if action is not taken I will sue in small claims court in my city and the company will have to come and represent themselves.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.