ComplaintsforPerfume Empire
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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 3 bottles of perfume from the Perfume Empire and I never recieved them. I spent about $150 and never recieved anything. I attempted to reach the company but there was no phone number. I emailed the company mitiple times and all I recieved were automated messages that said that my package was delivered and to contact the post office. I did but there was nothing the post office could do. I NEVER recieved my purchased or refund NOTHING!Initial Complaint
12/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
November 27th 2023 $26.14 Perfume Empire I purchased a bottle of cologne from their website and never received my order, other than taking orders the website is doesn't work when you submit the contact us it just reloads the page and doesn't let you submit anything other than an order.Initial Complaint
11/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a bottle of perfume from this company. It arrived about a week later. It was a very-light weight box: too light to contain a 100 ml bottle of perfume. The box was intact and properly taped closed. There was no indication that it had been tampered in any way. Because I was suspicious, I videoed the box opening. Inside was one small piece of green bubble wrap, a label with my name and address, but no perfume. This company refuses to refund my purchase price and insists that my local mail delivery must have stolen the bottle. I have elevated my complaint to my credit card company, as this company is rude and impossible to deal with. I then checked their eBay feedback and say 626 negative comments over the last-six months. Among them are others who were also sent empty boxes. Avoid this company. They're horrible!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.