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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought Dr Dre Beats and paid almost $200. Within 4 months they snapped in half when my 19 yr old son was simply taking them off his head. They were not dropped, mishandled or anything. Notified AC online and within minutes they responded that my purchase was over 90 days. Can't help you. They sold a faulty product and will not offer any solution or resolution.Business response
03/17/2023
Business Response /* (1000, 10, 2022/12/20) */ Contact Name and Title: ***** **** Contact Phone: XXXXXXXXXX Contact Email: *****@bohmtech.com This item was purchased from our ****** store under a Renewed Listing. Renewed or Certified Refurbished items are covered with a 90 day warranty. Our warranty policy and ********* 90 day warranty policy is stated in the listing which I have attached. This order was placed on April 14, 2022. The 90 day warranty expired July 15, 2022. The customers first contact with us was September 29th, 2022. We are not able to issue a refund for items that are passed *** 90 day warranty period. I have attached the written policies as a separate document. Best Regards, ***** A4C Customer Support
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.