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ComplaintsforDalton Flowers, LLC
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Complaint Details
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Initial Complaint
04/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered flowers to be delivered in flower mound tx, the zip code was entered incorrectly, the flower shop called me and told me the total of 167$ was not the correct total, the new total would be extremely less. And that I would recorded a refund for the first amount. I've never received that refund.Business response
06/01/2022
Business Response /* (1000, 5, 2022/04/28) */ Contact Name and Title: Krista A****, Manager Contact Phone: 972-691-2806 Contact Email: [email protected] This complaint is in regards to an order you placed on our website on 3/3/22 (order #XXXXX), by Ms ******. Ms. ****** entered an invalid zip code and our system charges and extra fee for out of delivery zones. Since I was able to catch her mistake, I was under the impression the credit was issued when I voided the order and entered the correct zip code. Once she realized the credit had not been applied, she contacted us and I was able to contact our credit card processing department on April the 15th, at which time the credit was issued. I called Ms. ****** that day to let her know the credit was issued on our end and it could take 3-5 days. She then confirmed that she had received the credit. I thought the situation was resolved. Today, I called Ms. ****** to confirm if she has received the credit and got no answer. In addition, her voicemail box was full. I also emailed and have not received a response.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.