ComplaintsforKim's Creations
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Complaint Details
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Initial Complaint
05/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered flower arrangement to be delivered to my mother. I created the order online and was allowed to make same day delivery. I received an email stating flowers were delivered, but my mother did no receive the flowers. I checked with the front office of my mothers senior living center and no delivery was made for my mother. I have made several phone and had to leave voicemail message to Kim's Creations regarding the delivery not being made to my mother but the company will not return my call. Please note they pulled the money from my account the same day which the order was placed. I have made every good attempt to make contact with this company to make a resolution to the problem, but no one from the company will not return my call or emails.Business response
08/12/2022
Business Response /* (1000, 7, 2022/05/25) */ This is the 1st time I have heard anything about an order not delivered. We are a small hometown flower shop & I am the owner. I see and make every single order. I do not have the order#, persons name recieving it or date of delivery. I need all of this information to provide you with a copy of the order. I am OFTEN confused with Kim's Florist, that I have NO relation to whatsoever. They are an online order gathering company. I need to make sure that is not the situation in this case. Consumer Response /* (3000, 15, 2022/06/20) */ I never received a refund in this matter. Kim's creations is a rip off florist and took my money and never delivered arranagement.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.