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Find a Location

Republic Pools has 1 locations, listed below.

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    Business ProfileforRepublic Pools

    Pool Contractors

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Republic Pools is a pool builder in Northeast Texas. We specialize in custom pools, spas and complete outdoor living. We can design your backyard to meet and hopefully exceed your expectations.

    Products & Services

    Custom in-ground gunite pools & spas Patio Covers Grill Stations

    Business Details

    Location of This Business
    13221 Clearview Dr, Forney, TX 75126-7129
    BBB File Opened:
    10/14/2021
    Years in Business:
    5
    Business Started:
    4/23/2019
    Business Started Locally:
    4/23/2019
    Business Incorporated:
    4/23/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Republic Pools, LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    8:00 AM - 5:00 PM
    Business Management
    • Mrs. Crystal Paul, Owner/Managing Member
    Contact Information

    Principal

    • Mrs. Crystal Paul, Owner/Managing Member

    Customer Contact

    • Mr. Michael Paul, Customer Contact
    • Mrs. Crystal Paul, Owner/Managing Member
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/10/2022

    Complaint Type:
    Billing Issues
    Status:
    Unresolved
    Had nothing but issues with Republic Pools and Mike ****. Consistently 1 step forward and 2 steps back with mistakes for 4 months and still have issues that need to be addressed. No supervision or checking of the work done by the sub contractors. Mistakes from day 1 through now and sending a demand letter that has the incorrect amount. Asking for 21K when really we own less than 13K. Mistakes made along the way that had to be fixed include...depth off by 3 inches when its 5 feet in one area then 5'3" on the same side of the pool. Sheer descents off by 30" then 9" and still off 1-2". Wall height inconsistent from one level to the next each step on the back wall should be the same not a 1.5 inch difference. Spa seating was not square, bubbler in tanning ledge off by 9 inches. Plaster issues between tiles 2 times. Mortar between coping does not match the rest. 2 wing walls cracked 1 month after instalation due to no footer. All Mike **** wants to do is put bandaids on issues and doesn't actually want to "fix" existing issues. Including...sheer descents not centered, mortar between coping and wing walls demolished and rebuilt with footer to prevent shifting and cracking that has already happened. Republic will not warranty their product without full payment and we understand that but we want things fixed correctly for full payment. This is not warranty issues this is lack of quality work from the beginning. We also have a bid from another company to fix all issues between 6k-8k. We are requesting an invoice adjustment to reflect the work we need to correct issues made by Republic Pools. Thank you
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Adam S

    1 star

    07/10/2024

    Unless you have the time to manage your own pool build, do not go with this builder. It was a constant struggle to monitor the subs showing up to the house performing work that was not to the approved plans. One example: Paid extra for a thicker box beam all along the back of our concrete because our backyard slopes down, luckily I went out the night before the concrete trucks were set to arrive to find the forms incorrect. No box beam or additional rebar along the back. We did not get to pick our coping out, they just showed up and started installing it. Contractor said he figured that's what we would have chosen based on what was in stock. Contract shows 6 pool returns, but only 4 were installed. All 4 LED pool lights have failed after only 1 year of barely ever running them. Wrong color skimmer covers were installed. Never got the plugs for our umbrella sleeves. Luckily I was there when they were installing those umbrella sleeves as they were all very crooked and not aligned. Chlorinator was not installed per the contract, but after letting him know it later was added in. Deck drains were not installed per the plans. Now ******* will no longer return phone calls or text messages for service and refuses to honor any warranty work. Everything was paid 100% on time and according to the contract. He even added additional items we didn't even talk about and charged me for them, which I paid. Bad communication, bad management, bad business. Buyer beware!

    Local BBB

    BBB serving North Central Texas

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