Business ProfileforRighteous Construction & Restoration

On 12/9/20 Robert H**** - the owner of Righteous Restoration signed a contract with us to replace our flooring, 12/24/20 He finished putting in the flooring 12/25/20 I called Robert to complain that the floors are not flush and that we see they are uneven at the seams. If we walk on the floor its "popping" He said that is normal. 9/24/21 We texted Robert again to complain the floors are literally popping out everywhere and sent pictures. 11/1/21 We reminded him no one addressed issue so he sent his guy who acknowledged that these laminate floors were NOT locked in properly throughout the whole house and worse in the kitchen, main living areas, hallways and all bedrooms. 12/21 Robert promised to send the guy to replace and redo the entire flooring, INSTEAD, they only changed about 10 planks in the kitchen . When I got home from work Robert refused to keep his word to fix the entire flooring as listed above. NOW he says " its all normal for floors to pop as its settling," We were shocked he refused to do what he promised and said that he is the expert and we are basically stupid. 2/19/22 We texted Robert to tell him the flooring that was replaced in the kitchen is NOW partially lifted about 1 cm above the seams. I personally called him to tell him its a hazard and my heels are getting caught in seams and I fell. We continued to text Robert who came by himself on 3/2/22. This time we brought a floor expert as we had been dismissed as Stupid by Robert in the past.Robert got very upset when our expert explained to him that the unevenness of the flooring and unlocking of the planks is because the floor was not prepped and the installation was not done properly. So Robert got extremely violently upset and raised his voice to let us know he will not fix the problem, He refused to acknowledge the flaws and continued to blame us for all the flooring issues.We were trying to have a civilized conversation as he RUSHED out the door.He no longer communicates - - - Righteous construction and restoration -"RCR" This company came and replaced our entire home flooring in a very haphazard manner . The floors at literally coming out within 3 months if installation but the owner continues to stall and stall . He falsely gives hope he'll redo and fix everything but has several excuses and cibtiues to delay . Now he no longer responds . The contractor RCR was notified and will not fix the problem. He has scammed us our insurance money to fix the floors . Claimed he'd come out to fix issue and keeps delaying so he can get away with it by making us wait so that we look more stupid . I no longer trust him and turning for help . Last contact with owner at RCR was in March of 2022 - now we are in August . The owner of RCR is not responding to any calls or texts. I have fallen on my knees as I've tripped over the uneven floors at the seams . I told owner about this issue and have seen my doctor for the pain and swelling I've gone thru limping around . A floor should not fall apart within 2 years of installation . This owner of RCR is very rude and disrespectful. I am turning to BBB for help to resolve issue . I've uploaded images - more detailed images as I've got several more to show what an awful job he has done and left scamming. Proper replacement was never done as he stated he would. This is my second complaint and he has not responded . Please advise