Business ProfileforFt Bliss Main Exchange (AAFES)

On April 23rd, while browsing at the H33**35343831363632**H PX in Fort H**3238**3737353432H, **********, I came across a cologne I fancied. However, upon noticing it was priced $50 higher than at another store, I inquired with *******, an associate at customer service, about a potential price match. Unfortunately, ******* informed me that they do not offer price matching on cologne. Curious about this policy, I researched it but found nothing excluding cologne from price matching. Undeterred, the next day, I returned to the H33**35343831363632**H PX and approached customer service once more, this time with a different associate. To my relief, four other associates were eager to assist and found no restrictions on price matching cologne, ultimately allowing me to purchase the item at a matched price. However, upon trying to purchase the same item at Macy&#**;s the following day, I was unable to pull the original discounted price of $126.23. Fortunately, ********* had it slightly cheaper at $148.50, and they agreed to price match. On April 25th, I bought three Under Armour shirts from H33**35343831363632**H priced at $20 each, totaling $60. Later, I discovered that the same shirts were available at the Under Armour store next door for half the price. Returning to customer service, I encountered ******* again and inquired about a price match for the shirts. Once more, ******* stated that they don&#**;t offer price matching. Reminding her of my previous successful price match for cologne, she dismissed it, attributing the decision to others. Uncertain whether ********#**;s actions stemmed from laziness, prejudice, or indifference towards assisting a disabled veteran, I strongly believe her conduct is unsuitable for a customer service role. Her reluctance to facilitate price matches cost me a significant amount$44.77which could have been allocated elsewhere, especially considering my status as a disabled veteran. I am hopeful that H33**35343831363632**H can reimburse me or provide store credit for the difference and provide clarification regarding ********#**;s actions. If she is unwilling to assist customers, I suggest either training her or reassigning her to a different department. Thank you for your attention to this matter. Calculations: Price difference between Nordstrom and Macy&#**;s for cologne: $148.50 - $126.23 = $22.27 Price difference between H33**35343831363632**H and Under Armour store for shirts: $60 - $37.50 = $22.50 Total potential savings: $22.27 + $22.50 = $44.77