ComplaintsforJAK Services

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 24,2023 Jak Services did a Spring inspection on a new ************************** HVAC system. According to their inspection all systems were ok. After they left, I inspected the attic to insure all lights were off and upstairs systems were actually inspected. Upon my inspection I noticed an oily black substance in the drain pan of the Lennox AC. I called Jak Services and inquired about the brackish substance in the drain pan with the owner who was rather arrogant, but said he would send his two people back out. Employees ***** and ***** returned and ***** inspected the unit again and called out to the truck to have ***** come in and inspect the unit. I asked if the report showed everything ok why I wasn't informed about the brackish substance in the Lennox pan. ***** became heated with my inquiry and stormed out. When ***** and I walked down the stairs there was mud tracked down the stairs. ***** had put on booties, however ***** did not and tracked in the mud. The Ring doorbell shows ***** entering the house without putting on booties, but shows ***** did. I sent a text to JAK's and replied that I was going to have the stairs professionally cleaned and send them the bill. Their response was " WE ARE IN AGREEMENT". I sent them the Ring video, copy of the bill $127 paid to Zero RES and sent a per copy to their address. As of 4/19/2023 I had not received payment and gave them to May 22, 2023 to provide payment or I would turn it over to our attorney for collection. I sent by certified mail another copy of the cleaning bill and as of 5/27/2023 have not received payment. My only other choice is to file in Tarrant County Small Claims Court.

  

  Business response

  05/31/2023

  JAK Services has served ******************* for many years, we have installed 4 brand new systems for him and never a problem, until now. I am so sad that ******************* has chosen to become so enraged that this relationship has now become unrecoverable. JAK Services admitted to staining the carpet because of a technician that was less than careful and didn't wear proper shoe coverings. We agreed to pay the bill, and we have the entire text conversation in writing that included us agreeing to pay for the carpet to be cleaned. That price was ****** or so. All we asked is after the work is completed we would need a copy of that receipt for our records and we would send a check out in the mail. ******************* apparently didn't think that was fast enough, and subsequently disputed a credit card charge for a service that we had in fact conducted. Now we, JAK Services is on the hook for a ****** payment that has been reversed by the credit card company, so now we have no choice but to hold the ****** reimbursement for carpet cleaning, until we can provide the credit card company proof that the service was in fact performed. That process takes days to work through, and we have now received payment from the credit card company, and are prepared to pay ******************* his ******.   I am the owner of JAK Services and on my instruction today 5-31-2013 there will be a check placed in the US ************** for the full amount for the carpet cleaning. Sadly because Mr ********* temper got the best of him, he loses a good solid contractor relationship, and we unfortunately lose a customer. Nobody wins when tempers are high! This all could have been resolved with a phone call. 
  
  

  Customer response

  05/31/2023

  Complaint: 20111843
  
  I am rejecting this response because: The money is not the issue!  *****; the owner could have taken care of this on day one by living up to the motto; the customer is always right.  Regardless of if right or wrong, a company needs to reach out to the customer and treat the customer as if they are their only customer and make things right immediately. First, they wanted proof and then they wanted receipts then they said they would pay and then they strung it out. The owner was arrogant on the phone with me; how dare I question his superior AC knowledge as if I was an idiot. That is not how one treats a customer.  ***** can make the check to ***************************************.   ******************* needs to learn a ******* treat every customer with respect and as if their only customer. ***** is not sorry and never will.  I am not mad, upset or enraged as indicated in his reply. Life is too short.  Even an apology would be sufficient. BBB can close this out at their discretion.

  
  
  Regards,
  
  *******************************

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