Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Beats by Dr. Dre has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBeats by Dr. Dre

    Audio Visual Equipment

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Fort Worth, TX 76116-9423
    BBB File Opened:
    3/11/2021
    Business Management
    • Owner Manager
    Contact Information

    Principal

    • Owner Manager

    Customer Contact

    • Owner Manager

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased my 4th pair of beats headphones just over a year ago, I have come to accept that they tend to only last a year (my first 3 pairs lost sound in one ear around the 2 year ***** but its like they keep making them more cheap so they break after the 1 year **** where theres any sort of warranty now. Out of nowhere my newest set just stopped charging & when I brought them into the ***** service provider I was told the cost to fix would be $200-400! For headphones literally JUST over a year old. Its abhorrent to me that such an expensive item is made so cheaply with known issues & not only do they not try to fix the problems, but they almost try to force you into a new pair (because honestly, who is going to pay $400 to repair a $200 pair of headphones when the stuff fixed is only under warranty for 90 days). Theres no integrity behind this company anymore & it would seem theyre being made intentionally with significantly less & less quality.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Denise W

    1 star

    10/06/2023

    I bout a pair about 1.5 yrs ago. I'm glad I bought the extended warranty. The first pair only lasted about 2 months before the charging stopped. I sent that back and got another. The second one the ear foam caps started flaking off and I requested a replacement. They sent me the foam caps and I replace them my self. This pair lasted until abt 2 months after extended second warranty ended. I do not find it odd that their products start having issues shortly after warranty ends. I've owned many apple products and this is a reoccuring issue.I only got about 1.5 yrs out of my beats before they gave out. I would like my money back if at all possible. I spent about $250 on the product + warrenty so probably another $100 on that. Including the head phone **** cords probably *4 over the yr because they are garbage. Those ran about $25 after tax. I am very careful with my electronics so this should not of happened. Before my bose gave out after owning them for 7 yrs I tried beats because my income at the time wouldn't allow me to buy another bose. I also bought a beats head phone with the standard aux cord and I am displeased with it. The spaghetti thin strand cord is so thin and vulnerable that I'm afraid to even let it leave my computer. It still works but it never leaves my desk area. I spent about $150 on that.

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.