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            Business ProfileEmpower Insurance

            Auto Insurance
            BBB accredited business

            Contact Information

            6030 Lake Worth Blvd

            Fort Worth, TX 76135-3706

            Visit Website
            (877) 437-5010

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            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/25/2014

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            6030 Lake Worth Blvd, Fort Worth, TX 76135-3706
            BBB File Opened:
            10/1/1980
            Years in Business:
            49
            Business Started:
            1/1/1975
            Business Started Locally:
            1/1/1975
            Business Incorporated:
            2/12/2004
            Accredited Since:
            6/25/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Alinsco insurance
            • Empower Managing General Agency, Inc.
            • Lone Star Select Insurance Group Managing General Agency
            • Empower Insurance Agency
            • Lone Star Select
            • Empower Insurance Group
            • Lone Star Select MGA
            • Empower Managing General Agency
            • Empower
            • Empower MGA
            Business Management
            • Mr. Donald A. Owens III, President
            • Mr. Alvin H. Boenker III, Director
            Contact Information

            Principal

            • Mr. Donald A. Owens III, President
            • Mr. Alvin H. Boenker III, Director

            Customer Contact

            • Mr. Donald A. Owens III, President
            Additional Contact Information

            Fax Numbers

            • (817) 231-4301
              Other Fax
            • (817) 231-4303
              Other Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Auto insurance

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/03/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I tried to get the amount I was told I would be paying for the policy. I keep trying to tell them I sent over to email. They kept talking over me, not letting me explain what was going on then trying to tell me what was wrong. The superior also did the same thing trying to tell me she looked at the paperwork and was missing things. I tried to explain to her that I sent a second email then all of a sudden she said oh I see one say no it's been there both of you keep talking over the customer and not listening to us. What we are saying is the customer service is very rude they do not handle customers properly the business handling is horrible this is a bad place. I tried to tell her to hold on I was going to send another document she didn't hear me I had to say it 3 times because she continued to talk over me. Then I had to wait 45 min for them to get the email which did not take 5 seconds for them to receive my email before. I do not like to be lied to and this is not starting as a terrific partnership deal with this every month. I am not paying over what I was quoted.
            Read More
            Read 18 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jackie N

            12/13/2023

            Worst insurance company ever. They denied my claim last year because their driver would not cooperate with them. A whole year later and she finally responded and took fault. My cars been in the shop two weeks now and its taken them two weeks to respond to the shops supplement request! Theyre trying to negotiate with the repair shop because they want to get away with paying for the cheapest parts and paying part of the labor the shop charges. My car was brand new, 2 days old at the time of the accident and now because they took this long to take the claim, they say my car is a year old now and no longer newtrying to justify them wanting to go cheap! Not to mention when I told them they were shady, their supervisor started criticizing my insurance company saying they were shady because of such and such reason. Very unprofessional group of people.
            Read 9 More Customer Reviews

            Local BBB

            BBB serving the Heart of Texas

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            BBB reports on known marketplace practices.

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