ComplaintsforBatterys Plus

• Initial Complaint

  07/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased/ picked up on 05/17/23 (2) 31P batteries online and picked them up at Batteries Plus The 2 Batteries were for my emergency generator. After installing the new batteries and then operating the generator, it seemed like the batteries may have been low on charge, because the generator turned over a little slow. I then let the generator run for about a half hour to give the batteries a little more charge. We test operate the generator every 7 to 10 days, when I went to test run the generator again the same thing occurred, the generator started slow/hard. At this point got a CCA digital meter to test the CCAs, the CCAs should be at 950. They tested at 870 and 855. At this point I called the store and I was told that I had to bring in the batteries to them for them to test. (It was a good thing that I didn't turn in the old Traveller batteries. Which I tested and their CCAs were at 950 and 940.) (Thats why I always keep the old batteries for back up, just in case there is an issue with the new batteries. With an emergency generator you need to replace the batteries every 2/3 year even if the batteries are still working well!)When I brought them back to the store and explained to the ******************************* the General Manager of the store. (What I wrote above.) He said we don't trust digital meters and then tested the batteries with his analog tester and said the batteries were good. I told him I re-installed the old batteries and the generator fired right up.He told me to leave the batteries would re-charge them.When I went back to pick up the batteries, they told me that the batteries brought them were 2 years and that I didn't buy them there.I did purchase these batteries from this location, I purchased them for the company I work for *************** and we installed them into our clients generator and our client is the DEA.We do not need free batteries and we have never used or purchased this model battery before.

  Business response

  07/15/2023

  **************** DID PURCHASE TWO NEW SLI31PA BATTERIES AT OUR ********************* STORE ON MAY 17, 2023.  IN LATE JUNE HE RETURNED WITH TWO BATTERIES SAYING THEY WERE DEFECTIVE.  WE FIRST CHECKED THE VOLTAGE TO ENSURE THAT THE TESTING WOULD BE ACCURATE.  BATTERIES MUST BE FULY CHARGED BEFORE A VALID TEST CAN BE PERFORMED.  WE PROCEEDED WITH A CARBON PILE TEST WHICH IS CONSIDERED THE INDUSTRY STANDARD FOR ANALYZING THE HEALTH OF A BATTERY.  BOTH BATTERIES PASSED THE CARBON PILE TEST.  BOTH BATTERIES WERE PERFORMING WITHIN MANUFACTURERS SPECIFICATIONS.  **************** WAS NOT CONVINCED.  WE OFFERED TO KEEP THE BATTERIES  AND PLACE THEM *************** CHARGERS OVERNIGHT.  WHEN HE RETURNED WE AGAIN PERFORMED A CARBON PILE TEST AND BOTH BATTERIES PASSED AGAIN.  WHEN WE WERE PLACING THE BATTERIES ON BENCH CHARGERWE NOTICED THAT THE BATTERIES **************** BROUGHT IN THE THE STORE WERE MISSING THE MANUFACTURER DATE CODE STICKERS.  THE STICKER IS PLACED ON THE TOP OF THE BATTERY BY THE MANUFACTURER  SO THAT ALL CAN SEE THE DATE TO VERIFY FRESHNESS OF THE BATTERY.  THE STICKER SHOWS THE ***** AND DATE OF THE BATTERY WAS MADE.  THERE IS ALSO A DATE CODE STAMPED ON THE BOTTOM OF THE BATTERY WHICH CANNOT BE REMOVED.  WE NOTED THAT THEI MPRINTED  BATTERY DATE CODES SHOWED THAT THE BATTERIES **************** RETURNED TO THE STORE WERE TWO YEARS OLD.

  OUR PRIMARY GOAL IS TO ALWAYS HAVE THE FRESHEST BATTERIES AVAILABLE FOR OUR CUSTOMERS.  WE HAVE PRODCUT COMING IN WEEKLY.  WE ALSO VISUALLY INSPECT DATE CODES ON ALL BATTERIES ON A WEEKLY BASIS.  OUR  EAST PENN SLI BATTERY REPRESENTATIVE COMES IN TO THE STORES QUARTERLY AND HE IINSPECTS DATE CODES ON ALL BATTERIES. IF WE HAVE ANY BATTERY OLDER THAT 6 *****S WE RETURN TO EAST PENN AND THEY SHIP US FRESH NEW REPLACEMENTS.   

  WE SELL FRESH FULLY CHARGED BATTERIES TO OUR CUSTOMERS EVERYDAY.  THE BATTERIES **************** BROUGHT IN FOR TESTING WERE OLDER BATTERIES WITH DATE CODE STICKERS REMOVED. 

  I HAVE ATTACHED THE IN STORE ORDER TICKET ALONG SWITH A COOUPLE OF IMAGES SHOWING MANUFACTURER DATE CODE STICKERS THAT ARE ON ALL BATTERIES RECEIVED FROM EAST PENN. 

  IF THERE IS ANY ADDITIONAL INFORMATION THAT IS NEED, PLEASE LET ME KNOW.

   

  BEST REGARDS,

   

  ************************;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            VICE PRESIDENT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 MERRITTCO, LLC

  .

  Customer response

  07/17/2023

  Complaint: 20297381
  
  I am rejecting this response because: I have only purchased batteries from Batteries Plus one time and these are the batteries I purchased in May. There wasn't any round dated stickers on the batteries when I picked them up.  Also, these batteries do not have the correct CCA's that are specified on the batteries. He states that the batteries were tested and are good, when I went to pick up the batteries I tested the batteries with my digital meter and the tested below the CCA's of 950. That's when **** the ** manager said what do you want there 2 years old. So, how did he test them to good then with a reply like that? I have a picture of the batteries the next after I picked them up and installed them and you can see in there wasn't any date stickers on them. These batteries look brand new and have bar codes on them, can't someone from ** scan the code bar to see where these batteries came from? I think that would clarify things,. I'm willing to take these batteries to a different ** store to have this done. Also, I am willing to take a lie detector test! Is the store manager and the store sales person that actual sold me the batteries willing to do the same thing???
  
  Regards,
  
  *************************

  Business response

  07/17/2023

  All SLI manufactured batteries by East Penn in our stores have the circular black sticker with white print showing the month and year of manufacture. As mentioned in initial response,  in-store batteries are monitored on a regular basis by store associates, managers, and East Penn account reps.  The batteries have been tested using two different tools with the ultimate test being the carbon pile test which is the standard of the industry.  This particular testing device actually puts a physical load on a battery to verify it's health status. Both batteries passed multiple tests and are within factory specs.  

   

   

   

   

   

  Customer response

  07/17/2023

  Complaint: 20297381
  
  I am rejecting this response because: The batteries ** sold me, as stated by ** manager the batteries are 2 years old, so, I can't use them in the *** emergency generator due to their age. Plus, the batteries CCA's are too low to turn over the emergency generator, even if they were in date. I have pictures of the original batteries I purchased from **; these are the batteries they sold me in May of this year. This location needs to be investigated. I don't care what they say they check; they don't do what they are explaining. I have people a the *** facility that will confirm my story. Please scan the bar codes on these batteries to track them.
  
  Regards,
  
  *************************

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