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Complaint Details
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Initial Complaint
06/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a ***** travel trailer from Western Campers in *************** 2 years ago. Shortly after we purchased the trailer our slide-out stopped working completely, causing damage to the exterior shell of the trailer.We took the trailer in for repairs and they didnt get it back to us till almost 8 months later. By this time the manufacture warranty has expired. 4 months after getting the trailer back the same problem happened again. The trailer has been in the shop for repairs since. Since weve owned the trailer it has been in the repair shop longer than we have had possession of it.When I spoke with the dealership they informed me that they could not take the 2 year old trailer in for trade because of the issue. So were stuck with a trailer and a trailer payment however we dont have a trailer we can use or trust.Im a disabled combat veteran and this whole issue has caused a ton of stress in my life and family. We enjoy traveling and I find the outdoors therapeutic. We just want a trailer we can trust and use for years to come.Please help.Business response
07/01/2022
Please see my attached response for Mark because it took me more than 30 minutes I wrote it in a different format.
Thanks, ********************************
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Contact Information
8383 Camp Bowie West Blvd
Fort Worth, TX 76116-6331
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.