Business ProfileforOne Hour Air Conditioning & Heating

I had the misfortune of calling One Hour Air when my AC was blowing warm air. *****, a technician (salesman), came over and claimed my vents were dirty and my filter needed replacing. He charged me a whopping $3000 for vent cleaning, a new filter, and added refrigerant. Later, I discovered I overpaid for this. Other companies offer this service for much less. ***** sold me on a $13/month maintenance plan, locking me in for a year. A few weeks later, my unit broke down again due to a refrigerant leak. ***** quoted $3000 for repairs or a staggering $15,000 for a new system. Thankfully, I got quotes from two other companies who charged $1200 for the repair or $8500 for a new, high-quality HVAC system. I ended up getting a new Trane system for $8500.Feeling cheated, I spoke with ***** about the huge discrepancy in pricing between One Hour Air and numerous other companies. He feigned surprise at the competitors' lower prices, which I find hard to believe. When I tried to cancel the maintenance plan, I was told I was locked in for a year, or pay hundreds for a cancellation charge regardless of my awful experience. Their response to my complaint was dismissive and condescending.One Hour Air is a rip-off. They overcharge, sell unnecessary services, and lock you into unfair contracts. Save yourself the headache and go with a reputable company instead.