ComplaintsforSpringvalley Landscape & Irrigation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I used them for several jobs and everything was mostly good (although slow to respond some times). The last visit they came out replaced some plants, installed a bed of pea gravel, did a little bit of sprinkler work, and rebuilt some stone tree rings. After they left, one of the sprinkler zones wasn't working, they covered up sprinkler heads (and didn't turn them off) and the tree rings looked worse than when they started. The owner said they would be out the next Monday to fix it and they never showed. They won't respond to texts or calls. The only number to reach them is the owner's cell phone and they have no "store" or business location. I was forced to hire somebody else to redo their work.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Fort Worth, TX 76117-4744
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.