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Find a Location

Mercedes-Benz Financial Services USA LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMercedes-Benz Financial Services USA LLC

    Consumer Finance Companies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 33 Customer Reviews

    Customer Complaints

    352 complaints closed in last 3 years

    119 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Automotive finance

    Business Details

    This is a multi-location business.

    Find a Location

    Mercedes-Benz Financial Services USA LLC has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      14372 Heritage Pkwy, Fort Worth, TX 76177-3300
      BBB File Opened:
      9/30/1997
      Years in Business:
      50
      Business Started:
      1/1/1974
      Business Started Locally:
      1/1/2000
      Business Incorporated:
      1/1/1974
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Mercedes-Benz Credit Corporation
      • Daimler North America
      • Mercedes Benz Credit Financial
      • DCFS USA, LLC
      • Mercedes Benz Credit
      • DC FS Trust Mercedes-Benz Financial
      • Daimler Chrysler Services
      Business Management
      • Ms. Tammy Smith, Customer Service Manager
      Contact Information

      Principal

      • Ms. Tammy Smith, Customer Service Manager

      Customer Contact

      • Ms. Tammy Smith, Customer Service Manager

      Customer Complaints

      352 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/21/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Dear Better Business Bureau,I am writing to file a formal complaint against MB FIN SVCS regarding an unauthorized account that has been reported on my credit report. Despite my efforts to resolve this issue directly with MB FIN SVCS, the account remains on my report.Details of the unauthorized account are as ******************************** Name: MB FIN SVCS Opened Date: 12/1/2018 Account Number: ************* High **********************: $7,197.00 I have never applied for or opened an account with MB FIN SVCS. This account's presence on my credit report is negatively impacting my credit score and financial standing. I have contacted MB FIN SVCS to dispute this account and provided the necessary documentation to support my claim that this account is fraudulent. Despite my efforts, the account has not been removed from my credit report.I request that the Better Business Bureau investigate this matter and assist in getting this unauthorized account removed from my credit report. MB FIN SVCS should take immediate action to correct this error and ensure that no further unauthorized accounts are reported in my name.Thank you for your assistance in resolving this urgent matter.
      Read More

      Customer Reviews

      33 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Luis H

      1 star

      06/14/2024

      The website Mbfs.com is complete trash. You enter in your information repeatedly while trying to pay your bill and the site won't load after the 'captcha'. Consequently, your payment may become late by the time the site is functioning again. Perhaps it's my high speed internet. Or my hotspot. Or every other site I try to enter the payment from smh.

      Local BBB

      BBB serving the Heart of Texas

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