Customer ReviewsforAmerican Airlines Credit Union

My granddaughter was born five years ago. Just before the Covid-19 crisis hit, and the country shut down. I purchased tickets to fly to **, to meet my new grandbaby, but due to a family issue, had to change my tickets. Mind you, I had trip insurance and had to pay extra to be able to change my flights. I was told I could not change my flights... I had to purchase another ticket. No, they did not refund my money. $600 dollars. They did issue a flight voucher... Then covid hit and as I worked for the Department of the Army, I was on a travel restriction for the next two years. During that time, I contacted American Airlines and was told that my voucher was good, and they would honor it, no matter what. No, they would not refund my money. Over the last five years, I have contacted them multiple times, requesting a refund. They refuse to refund my money (despite trip insurance). They now refuse to honor my travel voucher "we aren't giving, or honoring, vouchers for the disruptions from the covid travel restrictions'.Given their bottom line, that $600.00 wouldn't even be a blip in their budget. But it would make a huge difference in my budget. American Airlines STOLE that money, refuse to give it back and only quote 'policy' as to why they cannot return it. After five years, you would think they would realize that even federal employees live on budgets. Shame on them!****************************. Chairman of the Board.**************************** Executive Officer. ************************ Communications and. Marketing Officer.*************************. **** Chair and Chief Strategy Officer.******* ******* Head of Customer Service.Their behaviour is suspect. I feel none of them have any integrity. I honestly hope that how they treated me, and many others, comes back to them multiplied. All I wanted was my money returned. $600.00 isn't anything to them, but it would mean a lot to me.

Horrible customer service.,I have been with them over 20 years and often go to the location at *****************. That place has a vibe of walking into a funeral home. I had to apply for a car loan & they dont even match interest rates. I drove all the way there from chicago & needed a cashiers check to pay off the car. I immediately paid off the car and never received my title to my car & was told by the operator that its not there problem to get me the title.. I think Im about to close my accounts.. not a customer service orientated place anymore.

I called to have my miles that I earned through there credit card to use them in a specific portal and the first rep on the phone had no idea that could use them online, the next one said it was out their juridiscation, finally got to the right place and they were like we can send a message but not sure if they will get back to you like WTF Canceling this credit card and never flying American again

This customer review is meant for ********************************************* and not American Airlines Federal Credit Union.   

I have a savings account that my car payment is drawn from. My husband died 18 months ago so I have made sure the money was in that account to cover the payment. In May the credit union drained that account and put $4000 towards principal and repossessed my car today. I'm in shock! I'm getting a lawyer!