Customer ReviewsforEECU Credit Union

************ We are not sure that we will be able to change your opinion about EECU, but if you would like to visit with us, we are always available to our members and would like nothing more than to address your concerns and discuss the highly regulated and mandatory processes we must follow as a financial institution.  Please call us any time at **************. 

You have made a few statements in your BBB review that we feel we must address.  You state that your account and your ********************** card have been compromised. First, and foremost, all accounts at EECU are safe and secure, protected by many layers of data security defenses and protocols.  Second, in the event your credit card was compromised, it more than likely was compromised at one of the merchants you and/or your husband frequent.  As you may have read in federal, state, and local news articles, skimmers have been found in convenience stores, fast food restaurants, and gas pumps, etc. These locations do not follow the rigorous data security standards required of financial institutions like EECU.  If they did, perhaps fraudulent transactions could be eliminated entirely.

With regard to the fraudulent card transactions, you mention that money may not be credited to your account for 7 to 10 days.  That is accurate and is the time limit prescribed for financial institutions under federal law and regulation -- 12 CFR Part 1005 (Regulation E).  Financial institutions are allowed a certain amount of time to investigate a claim of fraud and credit an account.  Some investigations take longer than others.  With that said, most credits are made to a members account within ***** hours.  We understand that our members have financial obligations which they must meet.

In 2023, we welcomed ****** new members which brought our year-end membership total to over *******. Our 18 Financial Centers performed over 1.2 million transactions and our ************** answered over ******* phone calls, chats, and text messages.  Our commitment to delivering a Better Way of Banking is recognized as our member satisfaction rankings for EECUs Financial Centers, **************, and Digital branch, all score a 9 or higher, out of 10, in member satisfaction. In 2023, we were named ****************** and Credit Union by ******** and Best Northwest Tarrant County Credit Union by ****************

In addition to our financial accomplishments, in 2023, our employees volunteered over ***** hours to non-profit organizations and supported financial wellness courses to over ***** students at over 50 high schools in Tarrant County and community college campuses.  In addition, we educated over ***** adults through our self-guided digital financial wellness program. 

Finally, EECU awarded $40,000 in scholarships to outstanding students to help cover tuition and fees at the colleges of their choice.

Please keep in mind that we are always here to help with your financial needs and to provide you with a Better Way of Banking.

************** - We sincerely apologize for the late response to your BBB review.  We strive to address a member's concerns in a timely manner.  Unfortunately, we were not notified about your concern until only just recently.  Please contact EECU's Chief Risk Officer and General Counsel at ************ so that we may resolve your concerns.  Since this is a public forum, we are not able to go into any detail about your particular situation.  It appears that your concern relates to collateral protection insurance that is placed when proof of insurance has not been provided. Our standard operating procedure is to refund any fee associated with the collateral protection insurance once proof of insurance is provided.  Again, please contact us at ************ so we can fully address any issues you may have.  We look forward to hearing from you and we thank you for your membership in EECU.