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ComplaintsforTimber Creek Dental
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My husband and I had routine cleanings 4/27/23. We had to pay $30 ** pay since BCBS files as primary and our dental insurance is filed as se**ndary, but **vers 100% cleanings. We each paid $30 ** pays and then waited months after e-mails and voicemails requesting to have dental insurance processed to get the $30 back as informed would be owed by United Con**rdia since cleanings/xrays are **vered at 100% with no ** pay. I was informed of the attached from Timber Creek and I was sent $5 check December 18th, 2023.I e-mailed below w/o response:"******* in network allowed D0150 is $32 and $2 pd by BCBS and $30 paid by United **n**rdia allowed D0210 is $60 and $60 pd by BCBS allowed D1110 is $46 and $46 pd by BCBS allowed D1208 is $20 and $20 od by united **n**rdia Total received: $158 ****** in network allowed D0150 also $32 and $33 pd by BCBS allowed D0210 is $60 and $104 pd by BCBS allowed D1110 is $46 and $74 pd by BCBS allowed D1208 is $20 and $20 od by united **n**rdia Total received: $231 Charges for ******* $423 and $434 for ******, but since in network united **n**rdia, only allowed amounts paid. I do not understand your charges since there were more monies received from my BCBS insurance than was received from *******'s claim. Total received for ********'s claim was $158, but total received for mine was $231. So I do not see where ******* has a credit for $24 and mine shows owing $19 for same services on same day. I will wait to hear back from you soon to have this resolved since I have been wanting to get this addressed months ago and was delayed by months since my claim was not sent to united **n**rdia until months later after multiple requests."
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.