Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'm a new homeowner whose Air conditioning unit falls under warranty with Breeze. It was recently serviced by them on September 14, 2021. All that needed to get repaired was the heat coils. The first technician that came was here for 5 hrs. Didn't even fix the issue. He did something because I heard him working and he kept coming in and out of my attic. They then scheduled me for another appointment on the 21st to continue fixing my heating issue. On the 15th my AC was not working, my house was 80, 82 degrees. We suffered for a whole week. We heard a rattling noise coming from the units in our attic. The 2nd technician came on the 21st to fix whatever the other guy messed up and still didn't fix the initial issue. Then I never heard from them again. A week and a half later I get my electrical **** for $800!!!!!!!! I called 10/13 and all of a sudden the piece they needed is in. They dont wan to own up to their mistake that created a high ****. The unit is under their warranty!
Business response
11/12/2021
We have offered to take care of her but she has stated that she does not want us at the home again .
10/14/2021 Thank you for reaching out to us about your experience. We strive to have every customer have a successful and happy experience with us. Every visit is an opportunity to meet our goal of 100% satisfaction. I am glad that we were able to go over the situation with you. When we heard about the 3rd party inspector that came out and said that the manufacturer's unit was faulty and needed repair, for the heater, we came out to take care of you. At the time of that visit, the manufacture's warranty system was down so we were not able to get that part. When a unit is not functioning correctly it does run differently and there is always an option to turn the unit off and have no air till the manufacture has the part available. As this part is for the heater and the heater was not needed this summer it would not have affected the unit's function. We understand that it is frustrating when a larger utility **** comes in due to an issue with a faulty unit. Again if and when you are ready for us to come to the home and take care of the issue we will gladly do so
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.