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            Business ProfileMarshall Metcalf

            Fashion Designers

            Contact Information

            2120 Christine Ave

            Fort Worth, TX 76105-3015

            (817) 800-3635

            Customer Reviews

            5/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            2120 Christine Ave, Fort Worth, TX 76105-3015
            BBB File Opened:
            10/11/2018
            Years in Business:
            11
            Business Started:
            4/18/2013
            Business Management
            • Mr. Marshall Metcalf, Owner
            Contact Information

            Principal

            • Mr. Marshall Metcalf, Owner

            Customer Contact

            • Mr. Marshall Metcalf, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/15/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased a tuxedo and suit from ******************************* on December 10, 2021 for $2,069.74. The tuxedo was delivered in a timely fashion for a wedding but had to be significantly altered to fit properly. The tailoring bill for the tuxedo was $250. Mr. ********************** indicated that instead of refunding the cost of the tailoring, he would give me two shirts to go with the suit that had yet to be delivered. I agreed to receiving two shirts in lieu of the tailoring cost. After multiple months and conversations with Mr. ********************** and his employees **** and *******, I have yet to receive the suit or the shirts. It has been a year since paying for these items and after I pointed out this fact to Mr. ********************** he has refused to return my efforts to contact him. I understand delays in production but waiting a year for a suit is unreasonable and Mr. ********************** has produced and launched other clothing lines in that time.
            Read 3 More Complaints

            Customer Reviews

            9 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Eric B

            07/24/2022

            My wife reached out to **** to commission a new suit for me last Christmas. **** went above and beyond picking out the perfect materials and colors. The entire thing is completely custom, and one of my most popular pieces. It took quite some time to make m, but thats expected with these sort of things. Overall, it was a great experience and intend to work with him again in the future.
            Read 8 More Customer Reviews

            Local BBB

            BBB serving the Heart of Texas

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