Additional business information
At-a-glance
Business Details
This is a multi-location business.
- Headquarters
- 1 Firstcomm Plz, Fort Worth, TX 76109-4978
- BBB File Opened:
- 1/1/1959
- Years in Business:
- 65
- Business Started:
- 11/24/1958
- Business Incorporated:
- 11/24/1958
- Accredited Since:
- 10/11/2022
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 7:00 AM - 6:00 PM
- T:
- 7:00 AM - 6:00 PM
- W:
- 7:00 AM - 6:00 PM
- Th:
- 7:00 AM - 6:00 PM
- F:
- 7:30 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Mark D. Steffe, President and Chief Executive Officer
- Ms. Kellie Richter, Executive Vice President, Chief Marketing and Client Experience Officer
- Mr. John Osarczuk, Executive Vice President and National Director of Advisor Operations
- Ms. Amy Doherty, Executive Vice President and Chief Operating Officer
- Ms. Sunday Grace, Executive Vice President and Chief Financial Officer
- Mr. James C. Kim, President and Chief Executive Officer of First Command Bank
- Ms. Shawna Dover, Senior Vice President, Human Resources and Leadership Development
- Mr. Hugh A. Simpson, Executive Vice President, General Counsel and Secretary
- Contact Information
Principal
- Ms. Kellie Richter, Executive Vice President, Chief Marketing and Client Experience Officer
- Additional Contact Information
Phone Numbers
- (800) 443-2104Other Phone
- (800) 443-2104
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Adrian T
06/08/2024
![](https://m.bbb.org/prod/ProfileImages/2022/34cf7bc1-f4a4-4572-a2d4-e76260c21a20.jpg?tx=w_46)
First Command Financial Services, Inc. Response
06/10/2024
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