ComplaintsforSantander Consumer USA, Inc
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Complaint Details
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Initial Complaint
08/28/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I Sold My Jeep Wrangler To ******************* on May 21, 2023...The Jeep Was Paid Off On June 12, 2023...I Had A Refund Coming To Me ********** In The Amount Of $5,593.35 *********** Sent To Chrysler Capital By Mistake...My Account With ********************** Has Been Paid Off And Closed. They Received My Refund On July 27, 2023 in the Amount of $5,593.35 Which They Have Yet To Send To Me....Although My Account #********** Is Paid In Full And Closed They Still Have Not Sent Me ********* Refund Owed To Me....They Are Holding On To Money That Is Not Theirs...I Called Chrysler Capital On August 15,2023 At 1:40pm PDT, Talked To ******, Employee #****** But Did Not Reach A Satisfactory Conclusion...Initial Complaint
08/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am writing to attempt to stop the harassment and extortion from Chrysler Capital that we have experienced due to false claims about the condition of our Jeep Wrangler when we returned it from our lease.The Jeep was in perfect condition when we turned it into the dealership, ********** in *********, on time in September 2022. It even had more than ***** extra miles on it than were allowable under the terms of the lease and went unused, thereby contributing to the resale value of the vehicle. We have provided Chrysler with the documentation from the ***** dealership indicating that there was no damage to the vehicle at the time we returned it to them. However, Chrysler claims that there were dents in the doors, an entire roof panel missing, and stained seats, and has asked us to pay $1500 to resolve this issue. We have requested photographic evidence of this damage from Chrysler several times, and it has not been provided. Chrysler has been hounding us with multiple daily phone calls demanding this money, during working hours. We suspect this is some type of fraud, and would like to request that it please be investigated so that we can resolve the issue. Thank you in advance for any assistance you can provide. Feel free to contact me if you need more details.Initial Complaint
01/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The account SANTANDER ************* is in violation under the Fair Credit Reporting Act. According to 15 USC ****, this disputed item may not appear on my credit report if it cannot be supported by any evidence.Under penalty of perjury, I swear this account is false and misleading.Under 15 U.S.C. ****i (7) Method of verification this account is in violation it was reported without valid evidence.Under 15 U.S. Code ****e(b) and 15 U.S. Code ****i (5) this account is in violation of not reporting 100% accuracy.Under 15 U.S. Code ****a(2)(B) Exclusions from a consumer Report, this account is in violation any credit transaction supposed to be excluded from a consumer credit report. if a social security card was used in the transaction.This Account is in Violation Of 15 U.S. Code ****b Permissible purposes of consumer reports I never gave you any written consent to report anything on my consumer report no consent is identity theft.As a consumer by law, I demand that this account be deleted from my credit report.
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Customer Complaints Summary
2,026 total complaints in the last 3 years.
724 complaints closed in the last 12 months.