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ComplaintsforHotworx
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
An employee at Hotworx (****) refused to allow me to cancel my membership over the phone after I informed her that I had moved 250+ miles away and could not physically come in to cancel. Additionally, **** told me if I did not immediately bring my account current she would send me account to collections, without attempting to be civil or work on a solution (while also refusing to consider cancelling my account so that I would keep incurring costs).Business response
07/18/2022
Although the customer had a signed agreement with ** stating all the rules. We tried to communicate with her numerous times to bring her account current and when we finally got in touch with her, she was very rude to us. We decided due to her hostility to move forward and cancel her account without reporting her to collections.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.