ComplaintsforSPENGA Saginaw
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
12/29/2023 ON Dec 29 of 2023 I attended a free-trial class at Spenga of Saginaw. I had already let them know , in writing, before I attended that I had a shoulder injury. This shoulder injury happened in November and since had an ultrasound which concluded I didnt need surgery (12/8/23), but did in fact have moderate damage. Their high pressure sales signed me up with the promise I can cancel anytime within the first 30 days and receive a refund. Per the contract it says I can cancel only if I have attended 12 classes in the first month (I am not able to attend because I prematurely attended and I am not physically ready to use my shoulder as I was hoping). When I called to cancel and spoke to ************** was told she would take care of the cancelation and the charge would be refunded to my card, but that I should send an email so her boss had "proof". I was then contacted by ******* who offered to suspend my account at no charge for 6 months. I told her canceling was my best current option. I am not sure when I will be able to use my arm fully AND in 6 months I will be traveling for 2 months in South America. I am not able to move forward with getting my refund because I am not able to properly attend workout classes at this time without continuing to injure myself. It seems we are at an impasse and one trial class should not cost anyone $139.Business response
01/08/2024
After reviewing this account, a refund was completed for the client and the client was informed.Customer response
01/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.