ComplaintsforBen Hogan Golf Equipment Company
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Complaint Details
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Initial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*** ******************** offers a 12 month warranty on products (in this case a set of golf clubs). Company is refusing to consider a valid warranty claim. I made my original purchase on 11/22/2021 (amount: $948; order#: BH66413). During that first year, I encountered issues with a couple clubs and contacted the company on 11/11/2022 (within one year of purchase). The company apparently went out of business and didnt reply to my request for warranty information. *** ******************** is now back in business as of recently, so I contacted them to continue the discussion. They informed me they couldnt verify my original purchase order or date because they no longer had access to that database. Therefore, I emailed them a copy of my invoice showing the purchase date. In addition, I shared my 2022 email documenting that I made an attempt to start a warranty claim within the allowed 12 month warranty period. *** ********************s reasons for denying my claim have been unsatisfactory, and I have provided full details showing my purchase, date, order number, and attempts to contact them. My desired resolution is they either perform the warranty repairs themselves or cover the expense to have it done elsewhere, whatever they prefer.Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order # BH73278 on July 1, 2022 I ordered a set of Golf clubs from the Ben ******************** Company For $815.00 Paid in full I have not received my golf clubs I have tried to get in contact with The Ben ******************** Company Phone has been disconnected I have e mailed several times stating I would like a full Refund No answer to E mail There E mail address is ********************* (Ben ******************** Golf) <************************************************* I have also written to The ********************* Company who owns the Ben ******************** name *********************************** I have not heard back from them either You can go to their website and there is a message of where they were having problems Now it seems like they have went out of business I would just like a Refund I bought these clubs in good faith Please Help Ben ******************** GolfORDER #BH73278 Thank you for your purchase!Hi ******,PTx PRO Irons 1 Right / 5-PW / UST Recoil 760-F2/A-Flex (Graphite)$815.00 Subtotal $815.00 Shipping $0.00 Total $815.00 USD
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Contact Information
685 John B. Sias Memorial Pkwy #515
Fort Worth, TX 76134
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.