ComplaintsforGritrSports

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was sent defective items twice by *****. I even had to call and email customer service dozens of times with photos for proof of sending it back via ***** They had delivery issues twice with **** when trying to accept the defective items of the first and second items!!They said that they were closed and could not receive the returns because nobody was there to receive them. **** "lost" the first return when attempting to deliver it to Gritr because they were not there. And while still politely begging for my refund, I was sent another defective item??All the negative reviews about this company are right on point, especially about receiving defective or damaged items. I eventually had to file a dispute with my credit card company to get my money back. Overall, I am extremely disappointed with ***** since I had actually bought some really good items through them. But no more!I will never shop online again with Gritr, Webycorp, etc. If a long-standing customer with multiple purchases has to go through this amount of trouble even with all the evidence and is still given the deceptive treatment like I was, Then I can only imagine what kind of "service" a new customer will receive.

  Business response

  06/26/2024

  We are sorry to hear about your issue with your order, we attempted to pull up an order in our system with the information provided and were unsuccessful. If you can provide us with your order details we would like to further investigate this issue to avoid this happening again. Our sincerest apologies for any issue this may have caused. 

  Customer response

  06/28/2024

  Complaint: 21877548
  
  I am rejecting this response because: Gritr/Webycorp needs to accept professional accountability and there must be transparency about this incident so others will know how they are treating their customers.
  Regards,
  
  *****************************

• Initial Complaint

  02/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I recently ordered a compound bow from Amazon on Jan. 21, 2023. Order Number is 112-7399381-5431416. I used Affirm to finance this. When I received my package on 1/25/23, it was not what I ordered. I found the 3rd Party Seller, which is Gritr Outdoors, and contacted them that evening and was told by a customer service rep that I need to contact Amazon. I then contacted Amazon and was told that I could not get a replacement since it was through a Third Party Seller. I was sent up to a Supervisor and I was told that they contacted ***** and were sending me a replacement. Another order was generated on our Amazon account for the same item. This order number is 113-2849082-5126605. The order shows that it was paid by Amazon Gift Certificate. We were told that our package would arrive by Jan. 31, 2023, which it did. The package that we received was ALSO the incorrect item! I then contacted Amazon and immediately got sent to a supervisor. I explained the issue with the Amazon Supervisor and she put me on hold to contact the Third Party Seller. I was on hold for about 10 minutes until she came back and told me that she was trying to get in touch with Diamond Archery. I was put back on hold. Five minutes later, I heard a woman saying she was from Bowtech. I thought we were all on a conference call but the Amazon Supervisor disconnected. I then contacted Amazon again and got transferred to another Supervisor. I explained the situation and the supervisor told me that they are not legally able to contact the Third Party Seller. I told her that I was told that they have done this before and the rep got defensive. I was then put on hold and the Supervisor came back like 5 minutes later saying that she reached out to Gritr Outdoors via email and they replied to contact them directly to get this resolved. The thing is, I called Gritr outdoors at ************, at least 15 times and never reached a single person. Amazon and Gritr Outdoors need to take responsibility for this!

• Initial Complaint

  02/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased one model firearm and they sent me a cheaper model which I have no interest in. I contacted them and they refuse to send correct model firearm or issue a refund. Purchased through gunbroker.com, item listing shows a picture of a ported firearm and item description refers to and describes the ports on the firearm. The firearm they sent me is a different model than what I ordered and paid for, it is not ported. The have admitted to sending the incorrect firearm but refuse to either send the firearm I purchased or issue refund. Given that they admit to sending me the incorrect firearm they are attempting to make agree to purchase the firearm I do not want by paying me $80 to keep it. I have repeatedly informed them I have no interest in the model firearm they sent. This is a case of fraud in that I later found they did not have the model firearm on hand when they sold it to me and charged my credit card $882.52.

  Business response

  02/02/2023

  We are sorry to learn that the delivered item did not meet your expectations. We always aim to deliver a great experience and are very gutted when we dont meet expectations. Our ******** Service agent contacted you for further investigation.
  Once again apologize for the inconvenience caused and thank you for your feedback.

• Initial Complaint

  06/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I had ordered a 13 fishing concept A3 from them off of Amazon brand new and was sent a reel in a plastic bag, scratched up in multiple places, and making strange noises like gears and internal parts were broken. I had contacted Amazon who had then ordered a replacement over the phone using Amazon credit and they had also contacted as well as myself had contacted gritr to make sure a reel was inspected before being sent out as paying $250 and even having to go through this once was unacceptable. After being told one was being sent out I had not heard back for a while nor did I receive my reel only to find out my order had been cancelled and a refund had been issued to a card I no longer have. I had never asked for a refund nor did the replacement order get paid for using any card. I received a broken and used reel, was told I was being sent a perfect and new reel, and had my replacement order cancelled out of nowhere and now am out $250. I have talked to Amazon and they agree this is unacceptable. Id like my reel I have paid for.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I subsequently received an email at 2:39 AM (which seemed like an odd time to send so I wasn't sure if this was spam) the following day asking me to confirm the order by calling them and leaving a voicemail between 8 am and 6 pm.  According to the email (which I still have), I would need to call within 48 hours or my order would be canceled.
  
  I called at approximately 9:45 AM the following day and left a voicemail that my order was confirmed and left them my work number if they need to verify anything else.  Within 30 minutes of leaving the voicemail, I received another email saying I needed to call for confirmation, which I had less than an hour prior.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩