ComplaintsforVillage Homes

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We bought a townhome by Village Homes in May 2022. We were pushed to close this house and multiple items were not ready in the home. We have been working with 3-4 different warranty/builders for Village because of the rapid turn over. I have called multiple times to even the coFounder, *************************, to get resolution for a broken microwave door (x12 months) and have yet to hear back. The warranty person at this time, *****************, was out for multiple months and did not follow through and said the ticket was closed. He also said he would get back to me (emailed and called x3 since March 2023) with no response. I would NEVER recommend Village Homes as once you buy you are on your own with completing your property; buyer be ware!

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I saw a new construction home in February of 2022 when it was in the framing phase- sometime around April we signed a contract to purchase that house and from there were able to see the remainder of the home building process until we closed on the house on September 29, 2022 - a week before closing we had a final walkthrough where we created a final punch list of items that needed to be fixed before closing. Most items were not completed before closing but we were ensured they would be fixed before we moved in about 5 days later. We have texted the project manager personally over 10 times with no answer, we have emailed 8+ members of the staff and are continually told we are working on it thank you for your patience - it has been 60 days since closing and items from our final walkthrough still remain unfinished. Items including installing a soffit vent on the exterior of the home leaving a large hole to our attic for animals to crawl into. This particular item was flagged in an inspection report twice and to the staff personally at least 3 times. We have expressed via email, phone call and in person upwards of 15 times our disappointment and frustration and nothing seems to motivate the business to fix our items. We have contacted owners directly via email and filled out their post closing survey. We have submitted every form of feedback that we can. We will not be conducting business with this builder in the future and considering the amount of money that is spent on purchasing a home and how important it is to be built correctly I would not and do not trust this company to conduct business appropriately with other clients either.

  Business response

  01/18/2023

  HI,

  We responded directly to the homeowners with the following email, have been in communication with them, and have been working to get all of their outstanding items completed.

  Thank you

  "******* and ****,
  
  We received the complaint from the BBB two days ago and I asked Mac to follow up with you. He said he did but I also wanted to follow up to see what items are still outstanding? *** mentioned a floor squeak and the tile cracks below. Can you verify what else may be outstanding so we can follow up? I am sorry our team dropped the ball previously and we will work to complete any items outstanding. Thank you, 
  
  ***********************
  President, Village Homes
  2817 ******************************************************************* 76107
  Cell: **************
  www.homesofcharacter.com"

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩