ComplaintsforBellano Jewelers
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Complaint Details
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Initial Complaint
04/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I would give a FAT ZERO if I could! First time we went in everything seemed legit, I get there to pick up my husbands gold chain and he has 3 receipts waiting. Said he has to go through two different loan places to get it. After signing he puts up a necklace and earrings and said here you go. I told him immediately I did not like nor want it. I do not wear anything except my wedding ring. He told me to take it home and show my husband. He doesnt take no for an answer! he even bullies you on your way out, to leave a review on here. ***** is a scam artist! After I get home my husband looked at his chain and realized He switched out my husbands gold rope chain from 48 grams to a smaller one of *****, then passed off a necklace and earrings to me that are $200 dollar pair of earrings and a $199 necklace (listed on his website) for $2,800 lmao until I called him out on it!! Then when I went to take the seat back he says no refunds! We threaten to cash his supervisor and 2 days later says only exchanges, he pressured me into getting a 1 carat solitaire necklace with white gold. Called me 3 days later, went to pick up and guess what?! He handed me the necklace encased with white gold (supposed to be white gold) on a sterling silver chain! (Value of ***** dollars) Tried passing it off as white gold! If youve bought jewelry here and you dont know your stuff I would have it checked immediately!! (Also, the Diamond was not even the full carat he said it was!) Do not do business here! His famous words, NO ************ not the owner He is a CON!!! Heres your review Scammy *****!!Business response
05/17/2022
Hello client had some misunderstanding which is now resolved. Please see attached signed letter from the client.
Please let us know if you have any other questions.
Thanks!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.