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ComplaintsforElite Design Landscape
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Complaint Details
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Initial Complaint
04/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Completely stole my money and didnt even complete work as promised & discussed. Unresponsive, and Im left with a total mess. Hired this company to complete a fairly straightforward job. They were to top dress Bermuda lawn to fill low spots, re-grade the front lawn and level out grooves with what I requested - MASONRY SAND. The guy I did business with assured me that was no problem and also promised to make sure the sprinklers were working properly with drainage as part of the job and that it would be worked in and dragged. None of this was done. I watched the entire job be done on my camera since I was out of town at the time and thought it was odd that on my camera I could still see most of the sanded areas throughout the day. I get home after work trip only to see they used beach sand with a TON of rocks and pebbles. None of it was worked in, and they covered the sprinklers so now I have areas that choked the grass and it doesnt look like it will grow through despite having a very healthy lawn. Ridiculous and now that Ive sent pictures and countless texts asking to remedy - no answer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.