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          Purple Care has 1 locations, listed below.

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            • Purple Care

              12121 Eagle Mountain Dam Rd Fort Worth, TX 76135-9006

            Business ProfilePurple Care

            Lawn Maintenance

            Additional business information

            Additional Info:
            Certified Turf Managers
            Certified Pest Applicators
            Certified Structural Pest Control
            Certified Agronomist
            See all additional business information

            Contact Information

            12121 Eagle Mountain Dam Rd

            Fort Worth, TX 76135-9006

            Visit Website
            (817) 880-6052

            Customer Reviews

            1.89/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Weed Control and Fertilization treatments. , Landscape design, Tree services, Irrigation services, Stonework, Pest Control, Artificial turf installation, Holiday Lighting, Landscape maintenance, Outdoor Lighting, Outdoor Living, Sod Installation, Tree & Fungus Disease Treatments

            Business Details

            Location of This Business
            12121 Eagle Mountain Dam Rd, Fort Worth, TX 76135-9006
            BBB File Opened:
            8/1/2011
            Years in Business:
            31
            Business Started:
            3/1/1993
            Business Started Locally:
            6/26/2001
            Business Incorporated:
            1/4/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

            • Certified Turf Managers

              Certified Pest Applicators

              Certified Structural Pest Control

              Certified Agronomist

              Certified Irrigators

               

            Type of Entity:
            Corporation
            Business Management
            • Mr. Justin Berg, President
            Contact Information

            Principal

            • Mr. Justin Berg, President

            Customer Contact

            • Mr. Justin Berg, President
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Warning Warning: I have been a satisfied customer for several years but something has changed. At least twice this winter they treated my yard for preemergent weeds. Several weeks ago I noticed weeds growing so I called for their guarantee and talked to ******* who moved up my next appointment for other lawn services instead. The tech came and did nothing for the weeds but charged me several hundred dollars for other services. I complained about the weeds and he told me it would take two weeks for results. Results are crabgrass and nut grass all over my ******************. Attempted tech a second time but he never called back. Called office to complain and ******* argued with me and finally offered to schedule a supervisor visit. I told her I would be here the next day and was told that wasnt how it worked for them. I canceled my service. I paid nearly 900 in the past six months, Thousands over the past few years
            Read More
            Read 3 More Complaints

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Whitney E

            07/11/2024

            We had to cancel our service with the because they werent being honest. I then left this review and they blocked me on ******** so their customers wouldnt see it. Dishonest company! Review- Twice purple care has sent emails saying the outside spraying was completed, however, Im home in the summer and we have cameras around the outside of our house and found twice they said they came and never showed. Cancelled today. They were able to send us pictures of the front of our house from the street but the person never got out to spray. Not going to pay when you dont provide the service. ??

            Purple Care Response

            07/12/2024

            We have thoroughly reviewed our records and can confirm that detailed GPS timestamps and service notes were provided to you upon request. Our technicians consistently uphold high standards of professionalism and honesty in their work. Additionally, we provided photos of the front and back of the property where we treated. This incident is a first for us, as we are known for our thoroughness and commitment to providing high-quality care.
            We maintain a professional stance and do not harbor any ill feelings towards your comments about our manager, which were shared across multiple platforms. We value constructive feedback and continuously strive to improve our service.

            Purple Care Response

            07/16/2024

            We sincerely apologize for the experience you've had with our service. We hold ourselves to high standards of integrity and professionalism, and it deeply concerns us to hear about your dissatisfaction. Upon investigating the situation, we have taken immediate action and terminated the employee responsible for these discrepancies. This behavior does not align with our company values or our commitment to delivering reliable and transparent service.


            Please know that we take your feedback seriously and are committed to rectifying this issue. Ensuring our customers receive the quality service they expect and deserve is our top priority. We understand your frustration and apologize for any inconvenience caused.
            Moving forward, we are reviewing our processes to prevent any similar incidents from occurring in the future. Your trust means everything to us, and we are committed to earning it back. We are refunding the two treatments. 

            If there's anything else we can do to make this right or if you have any further concerns, please do not hesitate to reach out to us directly. Again, we apologize for falling short of your expectations and thank you for bringing this to our attention.






            Read 8 More Customer Reviews

            Local BBB

            BBB serving the Heart of Texas

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