Customer ReviewsforAutoNation Ford Fort Worth

I trusted the sales manager ********************* and salesman ******************************* to put me in a reliable vehicle. But instead ***************************************************** money. The car had ******* miles on it but they told me just keep it for a yr and I can trade it in for a newer vehicle. I TRIED to but they lied to me. The ** refuse to help me and now I'm back to walking or using Lyft. I am paying on a vehicle that is undrivable. I have no help the dealership turned it's back on me and has the nerve to charge me 25k to repair a problem I told their service department about. I almost had a fatal accident when my steering wheel locked while driving on a busy intersection. No one will take it as a trade because the car is only worth $3456.. I can't get any help with anyone I'm upside down on the car and that's painful AUTONATION DID A SINGLE PARENT LIKE THIS SOLD ME A CAR THAT NEEDS MAJOR WORK

Made on-line inquiry on a new car. I was contacted via text from salesperson on a new **** Escape that just came out. Salesman told me i would have to fill out all paperwork that he fwd links for. He said that was only way they could hold car untill i could get off work and travel 4 hrs. I even gave all info for a trade or was willing to pay for vehicle outright. Tuesday 12th i sent all info. Salesman said he would get back before 8pm with purchase figures and they would hold car for me till Sat morning. After 8 he texted back and said they were busy he was off Wed and would get back first thing Thursday at 11 am. Shortly after he texted ..was sorry the car was sold on his day off. I made credit inquiries, took day off work Sat morning and made plans. Salesman said he might be able to get me a car from ********* **...and I would have to pay for the transportation. Not offering any discount, offers, or asking how he could turn this negative issue around. Spoke to the new car mgr and his reply was "allways helps when you are here in person". Living 4 hrs away can not drop things and drive that far. Service like this is no way acceptable.

Horrible worst customer service ever scam,,,,scam......they lie and bull s*** my girlfriend bought a Tundra ****** bucks some how added up to ****** didnt print her out anything said ****** interest im to mad to even write but go somewhere else North Richland Hills,Tx

I specificallyrequested by email and phone that my credit only be rantwice and it was run6 times. Although thedepartment did not have permission to run my credit as many times as it did, the manager was extremely rude when I called and addressed him for an explanation and a solution.I get it. Some people do not like to be wrong. The manager at AutoNation is one of them so understand that from the beginning he was disrespectful and unpleasant. His first response was that it did not affect my credit at all and I said well I am looking at my credit score now and it has decreased 2 points with these inquiries. He then said this was his job and that he knew better than me it wouldnt affect my score. I said well I know credit experts that would differ because this will affect me if I try to get a car anywhere else anytime soon.I then explained to him, regardless, it is courteous and professional to let someone know if theirrequests are denied or ignored, but it is especially necessary to explain with calmness and professionalism when someone is not satisfied by acompany's mistakes. I don't care how long ittakes to make it right and find solace.I was looking to get more information as to why my credit was run so much, what my options were as a self-employed taxpayer, and what my odds were for financing before running my credit more. These I thought were all good questions for a financingmanager,however there was an annoyance in his voice and he kept repeating the same thing about repo-ing out of town cars, but never answered my questions. It was so bad I had to ask "Hey can you notkeepbringing upthe what-ifs Im only trying to find out what I need todo ****** ofthat occurs." He proceeded to cut me off every sentence, he shut out providing me alternative options, he said he could not effectively do his job because of people like me, then made the statement he had payingcustomers in front of him so he would have to let me go because he'd been on the phone 14 minutes and told me I should understand being a business owner myself. After I explained to him that I treat all my customers with the same respect he just hung up the phone in my face.I've seen companies run 15+ inquiries for a car loan without letting theclient know and that is ridiculous for someone trying to build credit and purchase things with credit. All I wanted was for him to agree to run my credit realistically and with respect moving forward,but I never got to get my statement across. Thereis a definite reason people like him hide behind a desk and numbers with little interaction with customers and little experience with customer service. I was unable to tell him whatmyissue was before he was demanding that he couldn't help me. I may not be getting a vehicle with this company solely because of his attitude. Here I am a potential paying customer and he tellsme he can't finish an on-going conversation with me because of "paying customers" in his face. Thats a slap in my face when these guys have my information and credit tied up in a deal and doing things Ispecifically asked notto be done.I don't normally pull my resources but people like him should be conscious that you never know who you're entertaining and that it is important to treat everyone with the same respect.