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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This complaint pertains to a recent matter where Fort Worth Nissan advertised a vehicle at one price, then changed the price after I confirmed the price, had an appointment with a sales representative, and was enroute to the dealership to purchase the specific vehicle.On Sunday, 6/9/2024, I saw a 2024 Nissan Kicks priced at $16,742 on Fort Worth Nissans website. On that date, I submitted my name, phone number, email address, and a statement stating, I am ready to purchase. Shortly before noon, on Monday morning, 6/10/2024, a Fort Worth Nissan Sales Representative sent a text message regarding my online inquiry. I called The Sales Representative to inform him that I am interested in purchasing the burgundy Nissan Kicks that is priced just under $17,000. The Sales Representative informed me that the dealership has only one Nissan Kicks that is priced under $17,000. I confirmed that is the vehicle that I am interested in purchasing. I asked the Sales Representative to set an appointment for 6:00 pm that evening.Sales Manager (***************************) explained that the dealership made a mistake in pricing the vehicle and will not sell it at the original advertised price. I showed ************ a screenshot of the original advertised $16,742 price and explained that this was the price point discussed with the Sales Representative that scheduled my appointment. explained that I still wanted to buy the vehicle at the original advertised price. I showed ************ a screenshot of the original advertised $16,742 price Fort Worth Nissan's website states, "Integrity - Nothing means more to Fort Worth Nissan than our reputation and our word. We understand the meaning of the word integrity-our word is our bond. We always deliver on our word. We will always take the high road."On Tuesday, 6/11/2024, I submitted a written complaint to the New Car Director, coping the General Sales Manager. I have not received a response.
Business response
07/29/2024
The vehicle in question was priced incorrectly on our website due to a pricing feed error. Once we noticed this error it was corrected immediately. Our management team also reached our to **************** prior to his arrival at the store to inform him of the error and the correct price. We provided a price at which we will sell this vehicle and unfortunately cannot honor the error displayed on the website.
Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had this Nissan give me a 2nd opinion on a repair issue I have been having from another Nissan dealership on my right headlight. They also checked 2 other possible warranty repairs. They removed the skid guard under the truck & did not put it back. They placed it in the back of my truck with 1 bolt in it. They also took the fender wheel well cover off to assess my right headlight & didn't put the mounting screws back and just tucked the cover under the truck. Also found an electrical plug-in just hanging under there for the headlights, no longer properly attached. Whomever assessed the headlight attempted to break into the headlamp cover and broke pieces off the sides of the cover. There's a mounting bracket for the whole lamp that's now broken on the top of the headlamp. I addressed this with the woman who was in contact with me for the estimate about my skid plate not being put back and she said the guy who took it apart wasn't back to have enough time to put it back on when they had me come pick up my truck & apologized. Now that I see there are more issues I've filed a complaint again with the dealership but haven't heard back yet.Business response
04/25/2024
****, our Service Director, has spoken directly to *********************** in person. We took care of some things on her vehicle and worked up a deeply discounted quote on some repair options. ****** left satisfied and will think over the repair options quoted.
Customer response
04/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory, enough, to me.Do note they left a bolt off the underpinning & when pointed out to the sales director that it was still missing, he tucked the open hole missing the bolt under the edge of the fender wheel. They said they offered me a "deeply discounted" price for a headlight. It was about $1500 for a single headlight replacement for stock. After market lights were located online for $400 for 2, their offer was declined. I'm no longer interested in allowing these people to touch my vehichle.
Regards,
***********************Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have experienced for three times now within a year of purchasing my Nissan rogue 2023 a maintenance light called engine malfunction, power reduce now. It causes my car to go into limp mode, and I am unable to accelerate, which is very unsafe on the road. I do not feel safe, driving a car that can go into limp mode at any moment. The dealership cant seem to find a problem with my car. Its concerns me that they cant detect an engine problem on a car they manufactured.Business response
01/17/2024
All Nissan Warranty concerns are decided by Nissan North America, We have reached out to Nissan on this customers behalf and have arranged for a Nissan engineer to meet them here to examine the vehicle. Fort Worth Nissan has reached out to ****** to schedule her vehicle to be here with the engineer, The engineer will be here at Fort Worth Nissan Friday 1/19/24 and a time can be scheduled by calling our service director **** at ************ (Cell) or ***********************.Initial Complaint
10/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I canceled the service warranty on 2023 Nissan Altima 7-29-23. I got a check from Nissan motor acceptance on 10-12-23 for the refund amount. The check was made from Fort Worth Nissan to NMAC whom endorsed it to me , ***********************. My bank wont allow third party checks to be deposited nor cashed. I called Fort Worth Nissan and was told they send all checks to NMAC and then NMAC sends them to the customers. I called NMAC and was told at first to send the check back with a note explaining the problem and ask for a check to be made payable to me. I got a call later in the day from NMAC. NMAC customer service informed me my account is closed , the vehicle is paid off , so they will not refund me the money since I no longer have an account with them. Fort Worth Nissan should have sent the check directly to me if it was to go to my ownership. Since they sent it to them then there is nothing they can do to give me my money.Customer response
10/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sold a vehicle to this dealership but have yet to receive a check for the equity from the sale. I contacted the company directly, but they disagree that I should have been paid by now.Timeline:July 10th - I sold car to dealership July 12th - dealership paid off loan July 21st - Bank released electronic title dealership Dealership has since re-sold the car, but wont release the equity funds to me because they dont have physical title in their hands. My argument is that they clearly had a title (electronic), or they could not legally have re-sold the vehicle. They are either in breach of contract with me, or they did not re-sell the vehicle legally.Desired outcome:I would like my equity check to be issued immediately so we may close this matter before it escalates any further.Initial Complaint
05/16/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Cancelled my service plan through the dealership. Was advised to contact the finance department but when I would call they would send me to voicemail and not call back. Then stopped taking my calls. Would call at different number and theyd answer immediately. Then send me back to voicemail. CNA service people have my cancellation and have tried to call them too and got sent to voicemail. I just want the money they owe me from the cancelled service plan.Business response
05/16/2022
Hello,
The information we were able to find for *********************** was regarding the purchase of a 2018 **** F-250, last 6 of the *** B08288. Fort Worth Nissan did issue a refund check 4/13/22 (copies attached) which processed through EECU ************ on 4/19/22. If there are any additional questions or any other information that is needed we are happy to assist.
Thank You
Customer response
05/17/2022
Better Business Bureau:
I wish they would have called me or answered my calls to resolve this. I don't understand how a car dealership can be so shady. I wish I didn't have to do this process to get the results that we got. Also, why would they send the money to EECU? If they would have answered my calls they would know that I closed my accounts with them once the loan was done with them. This led to the money somehow being cashed by accident and a mess for me to sort out with the banks. They need to be better and use the phones with the customers. Not once have I received anything type of communication from them about this issue. 0/10 will never recommend to friends.I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
04/27/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I went to buy a brand new car advertised for ********. I gave them a pre approval from Nissan and told them the payment had to be less than 500.00.Salesman said he sent the copies digitally and when I got home realized I did not get the deal we made nor the original paperwork digitally. After calling them I still did not get the original paperwork. I was given computer generated printed papers that I did not agree to and my signature was copied into them. I have spoken to ******* and she is trying to gaslight into accepting their new terms, referred to me as love rather than my name. I want the initial contract.Business response
05/09/2022
Our General Sales personally visited with Manager ***************************** ****************** and made the requested corrections on Saturday 5/7/22. Customer left the dealership happy with the adjustments.Initial Complaint
04/05/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I just got a car from Nissan and not even a day after getting it I realized they screwed us over and didnt tell us the full price of the car and added ***** on top of it which was never mentioned I am trying to return my car and get my old car back which I traded in for this one and they are not allowing it this is ridiculousCustomer response
04/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ******
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Customer Complaints Summary
8 total complaints in the last 3 years.
4 complaints closed in the last 12 months.