ComplaintsforHonda of Fort Worth

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from Honda of Fort Worth on 8/7/24. The engine light is on & i havent had the car 24hrs

  

  Business response

  08/08/2024

  We are very sorry to hear that the check engine light is on. You have spoken to ************************* who is one of the Used Car Managers. ***** has offered for Honda of Fort Worth technicians to look at the vehicle and possibly repair the issue. He has also offered for you to take it to a facility closer to you to have the problem diagnosed. Even though the vehicle is 8 years old with ******* miles and was sold in "As Is" condition, we are still willing to assist you and try to resolve the issue. Please let us know if you would like to return to Honda of Fort Worth to allow our technicians to evaluate the check engine light. 

  Customer response

  08/08/2024

  Complaint: 22113599
  
  I am rejecting this response. It is less than 24 hrs for lights to come on is diabolical. This issue should have been fixed before selling! If a pre inspection was done as in was told this would have been noticed & fixed. I took vehicle to ******* ****** here in ********* i was advised this has been & on going issue since Feb. which they also advised me could be a major problem. The proof is in vehicle dash info. & light were reset just to sell. I understand vehicle is used but it less than 24 hrs.. within 72hr! I will only accept refund. Or buy back! 
  
  Regards,
  
  *******************

  

  Business response

  08/09/2024

  That's fine. Bring the car back. Should we expect you today?

  Customer response

  08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My husband and I leased a vehicle from Honda of Fort Worth. At the time of lease, the salesperson, ***** told us that under Honda's lease program, we could turn the car in at any point with nothing due and no questions asked. This was one of the key reasons why we decided to lease with Honda over other dealerships. On 4/29/2024, we were contemplating purchasing a new vehicle and visited Honda of Fort Worth and were told the same information, that we could turn the Honda in early, no fees, no questions asked. On 4/30/2024, we brought the vehicle to turn it in and were told by Honda that we owed $8,000 to turn it in or it will count as a repossession on our credit. We spoke to the manager, *****, who agreed we were given misinformation, said he wished he had been the one to help us because it was misinformation, but offered no solution. My husband and I were financially harmed by the misinformation and manipulative sales tactics used by Honda of Fort Worth.

  

  Business response

  05/01/2024

  I have been close to this situation over the last 2 days and have been given updates along the way. Our salesperson would never tell someone that you could turn in a lease at any time with nothing owed. Your mention of ***************************** statements are taken out of context. His statement was regarding your interaction with a used car employee yesterday, and not in relation to your point of sale salesperson in September 2023. I am told that you purchased a new ******* You then went to our used car department and spoke to *************************** and ********************* about returning your vehicle. They thought you were going to voluntarily surrender the car (repo). Then you spoke to ***** your original salesperson. We offered to purchase the vehicle from you for a $ amount. But you would have to pay the remaining balance to satisfy the lease and close the account satisfactorily. Then you spoke to new car manager ************************* both in person and later on the phone. You told ***** on the phone that you would be back to pick up the vehicle last evening. Then I am told that you called the main line last night and wound up talking to a  used car salesperson name *************************** and informed him that you would be retrieving the vehicle today. 

  I would be happy to sit down with you, your original salesperson *****, and ************************* to discuss the situation. It should also be noted that you are in possession of a signed lease agreement by and between you and Honda Lease Trust. The terms and conditions of your lease are spelled out, in great detail, in this document.

  I look forward to hearing from you so we can resolve this issue. ********************* General Manager ***************** 

   

  Customer response

  05/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and connected with the business directly and find the resolution we agreed to be satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I toke my Honda Civi **** with only ****** miles to repair the check engine -code p0705 ( was 10/20/23) The repair cost me 720 dollars ( 10/26/23 ) It only lasted 2 days without the check engine and I took it back on 10/30/23.When the technician checked it, he told me that the light was not on and the only thing he did was: remove the check engine light.I took it and it only lasted 30 minutes when the light came back on. I took it back 10/31/23 and the car already had other anomalies on the road. It no longer wanted to run and smoke started coming out of the engine. I took photos of it and it had a loose cable.The technician checked again and said it was the *** (the cost to repair was **** dollars) I told them that I was not going to pay because I found loose cables and that caused my car to break down, finally they are telling me that it is the transmission .need to remplacent I have sufficient evidence that my car was in very good condition. ( report from Honda ) Already talk with 2 guy from there and I don't like the their solution, said ; if you want the car I need to pay for the transmission replacement Honda need to responsable to cover all cost for the transmission replacement . due to the negligence of their technician and their lack of professionalism

  

  Business response

  11/30/2023

  It should be noted that ************ purchased this vehicle at a salvage auction on August 18th 2023. See attached auction listing. This vehicle was sold as "mileage unknown", doesn't run, and extensive interior dashboard damage. This vehicle has a "Bonded" ***** "gray" title. ************ brought this vehicle to Honda of Fort Worth on October 23, 2023. There were 2 lights on the dash. An *** Airbag light and a check engine light. Per Honda instructions this vehicle meets criteria for an extended campaign for airbag recall. We repaired the airbag under warranty which cured the *** airbag light. With regard to the transmission. ************** found that the *** Transmission position switch was not functioning properly. We installed a new one to remedy the check engine light. We always try the least expensive repair first. When ************ returned on October 30th it was determined that the new switch did not completely remedy the problem and that the vehicle would need a new transmission. Honda of Fort Worth and it's employees in no way damaged this vehicle. Our mission is to repair vehicles, not intentionally damage them. We do not feel we are responsible for putting a new transmission in this vehicle. Respectfully Submitted ********************* General Manager Honda of Fort Worth.

  Customer response

  12/10/2023

  Pomplaint: 20935502
  
  I am rejecting this response because:

  El carro fue diagnosticado varias veces y no encontraron el problema hasta *** vieron *** el aceite *** a ***mado por eso dijeron *** necesitaba nueva transmisin , y eso fue hasta *** les dije *** sali humo del motor cuando se los lleve la ltima vez . ( esto fue ocacionado por mal trabajo *** le hicieron a mi carro y descubr *** al carro le desconectaron un cable ) 
  el carro  no tiene nada *** ver si es un carro ttulo abandonado, mi carro  estaba en muy buenas condiciones ( la prueba est en el test *** le hicieron ah en Honda ) el Diagnstico General muestra *** no **** ningn solo problema solo era el p0705 y nada 

  honda necesita mostrar su profesionalismo 

  Exijo *** Honda se  haga de toda responsabilidad y costos para reparar mi carro.

  Note : mil disculpas por no contestar lo antes posible , no ava ***** el correo , pens *** me contactaran va Telfono 

  
   Regards,
  
  *******************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2018 **** ecosport from honda of ft worth on september 15th 2023. I worked with a *********************. After seeing the vehicle and test driving it just in the dealership parking lot we went and signed the paperwork and were taken over to finance to finalize everything. I was helped in finance by the finance manager ***********************. At first he seemed very professional but quickly it seemed like he was just trying to get me to buy something extra that i didnt necessarily need. After declining any additional warranties he proceeded to say let me see if i can get this 6 month warranty added on to you free of charge. I was told this warranty would be covering all engine issues and a couple of other things. Fast forward a month later I got in my car to drive to work and the check engine light was on. this came as a shock to me because i was told the car was in great condition and had been inspected before my purchase. I then took my vehicle to honda of frisco because i was told i would be able to take my vehicle to ANY dealership to be serviced. After being told they couldnt help me, my check engine light went off the next day and then the following week turns back on. i immediately called honda of ft worth and scheduled an appt. After calling and confirming with *********************** my warranty would cover ANY engine issues, after waiting 4 hours in the service department and driving a hour and a half there they came to me with a paper quoting me 952$. I then asked to speak with ****** and he proceeded to speak with someone in the used cars department who claimed to be a manager and he proceeded to say they were not going to do anything regarding the repairs to my newly bought vehicle. The so called manager then came out and talked to me and was very rude and gave a stand offish manner. After 6 hours at this dealership they only offered to pay $200 towards the repairs. after a day i was only offered 500$ off of my repairs after many conversations and a lot of my time.

  

  Business response

  10/23/2023

  We have agreed to refund the $400 you paid for the repair.

  *********************

  Customer response

  10/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 5, 2023, I was perusing online for a vehicle. I like Hondas and was on the Honda of Fort Worth website and clicked on a Honda Accord out of curiosity for cost and what a car payment would look like with no money down. I spoke with a salesman named ****** on the phone once about possible options, and he said he'd look into it for me and get back to me. Next thing I know a few days later, I receive an email from *********** that my credit score has dropped. My credit was ran by ****** and Honda of Fort Worth without any approval from me whatsoever. It was never even mentioned as an option. I called the dealership a few days later (sorry I cannot provide concrete dates, but can contact TMobile if necessary to confirm) to tell them that was unacceptable and I want it reversed. They said it was out of their control and had no excuse for why it was ran without my approval. No apology was given. I don't even know how they were able to access my credit, unless I submitted social security info online when researching potential car payments on their website. I don't remember doing so, but it is possible. I do know for a fact however that at no point I granted them permission to run my crediteither electronically or verbally. It has negatively impacted my credit score which I try hard to maintain and I would like this issue reversed and my credit score improved. I am taking so long to address this with the Better Business Bureau because I first filed the complaint with congresswoman ************************* office who just told me this morning (after 6 months) that I need to file a complaint with BBB.

  

  Business response

  08/21/2023

  ****, Perhaps you have Honda of Fort Worth confused with another dealership. Your transaction with us is very well documented via email and text messages. ****** sent  you a link to the credit application. You filled it out willingly. We submitted your information to lenders to purchase a vehicle. In one text message you even asked ****** "what's the verdict". Inquiring if you had been approved. I will attach those text messages for you review. We would never run anyone's credit without their permission. In fact that is impossible to do without a SSN. You were the one that provided your SSN through the online credit application process. I hope this helps resolve your matter. ********************* General Manager at Honda of Fort Worth.

• Initial Complaint

  07/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought 2014 ****** Camry ****** mileage on 7/22/2023 from Honda Fort worth the car price was ******on the website and I got ****% interest on the loan when I check the paperwork when I got home I found they sold me the car for ****** instead of ****** I paid ***** down payment and my monthly payment 333 $ for 72 month which mean ****** They defrauded me of $7,000,000 more

  

  Business response

  07/25/2023

  ********************* in the ****************** has been trying to contact you to resolve your issue. Please return ************************* call so we can resolve your issue. ************ or call the number he left on your voicemail. 

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my Honda Pilot to get checked to service since I bought the extended warranty through them i wanted them to fix it, turns out that the vehicle didnt have leaks but needed Freon and the charge to fill it up its $425 just for a simple Freon a ridiculous quote when ****** gave me an explanation about the charge that it takes 2 hours to fill it up and the machine its $15,000 etc etc now the next thing is that if i choose not to do it the diagnostic is $365 so basically they put you in a situation where no matter what you have to do it, they never sat down with me to explain me exactly what reasons could cause for me to get charged the diagnostic fee which is $365, this occurred 7/21/23 8 AM it is very frustrating because if i didn't choose to do the diagnostic i would had just rather try to go somewhere else to fix it because $425 it's a little too much for me.

  

  Business response

  07/21/2023

  Routinely re-charging the **** system is normal maintenance like changing the oil, or replacing filters. Routine maintenance is not covered by warranty. We continually shop other Honda Dealer's pricing to make sure we are competitive with the market. We also follow American Honda Guidelines with regard to process and pricing procedures. All work is done by *************** technicians and using Honda Certified and recommended equipment. We appreciate your business and look forward to seeing you again.

  Thank you,

  *********************

  Customer response

  07/27/2023

  Complaint: 20356816
  
  I am rejecting this response because: Picked up my car they topped off freon and after only 1 day of driving it the ** wasnt working right even though they told me that it was only freon and there was no leaks and after they made me pay for the high price on freon, now after 2 days of my vehicle been there they still cant find exactly whats wrong with it they just said theres leaks and condenser not working, again after been diagnosed with no leaks or anything wrong with it just needs freon it shows the lack of attention that it was put on my vehicle they just wanted to charge the bill and go on to the next one i will demand a refund of the first payment since i do have an extended warranty and all this should of been taken care of through it since the beginning.
  
  Regards,
  
  *************************

  

  Business response

  07/31/2023

  We are working toward fixing your vehicle. We have given your wife a loaner car to drive. Hopefully we will be able to resolve this problem quickly. Thank you for your patience. *********************

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My car was paid off ahead of time and I was owed my gap insurance credit. Tried calling Honda so many times and only got the run around. Was on hold for so many hours just for them to hang up on me. I am still owed my gap insurance credit. Horrible of Honda not to reach out to me after leaving so many messages and talking to nobody that cared about my situation.

  

  Business response

  07/05/2023

  Honda of Fort Worth does not have a record of selling a vehicle to a ********************* residing at this address or with a similar phone number. If you could provide the vehicle's VIN # we can do a search to determine who is the selling dealer. 

  In the ************** GAP insurance refunds are issued from the lender once a loan has been paid off. This is a State regulated mandate. I would suggest contacting the lender for further information regarding your refund. 

  Thank you,

  *********************
  General Manager
  Honda  of Fort Worth

  Customer response

  07/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  11/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I experience an issue with my 2018 Honda Accord where I would loose power and the engine will stall and all of the service lights and warning will come on. I originally took the my car in on Aug 12, 2022. After inspection, they determined that I needed to replace 2 fuel injectors. They replaced them and said my car was ready for pick up on Aug 17, 2022. The same day the car started having the same symptoms so I dropped it off over night for service again. For the first service I had to pay the deductible for the warranty which was $200. Because it was the same symptoms, I did not make a payment the 2nd time around when they claimed the issue was with the Turbo this time.... Same symptoms as before but now "it's a different issue". They replaced the Turbo and returned the car on Aug 24. On Nov 14th the car started to stall and do the SAME thing as the original issue. took the car in and this time they determined there was an issue with the spark plugs. They told me since it was a "maintenance repair" I will have to pay $617. I made the payment and they returned my car on Nov, 18th 2022. I am writing this because today Nov 29, the car left me stranded with the EXACT SAME issues as the first time on Aug 12. This is the 4th time I'd had the same issue in 3 months!! where I am left without a car. I keep getting different answers every time and need help getting this resolved!

  

  Business response

  11/30/2022

  I have spoken to our Service Director *******************. It is my understanding that we are actively working to resolve the issue with your vehicle and that you are currently driving a loaner car. We will keep you updated on our progress as work to resolve this issue. We appreciate your patience. Thank you, *********************

  Customer response

  12/15/2022

  Complaint: 18478398
  
  I am rejecting this response because: After 2 weeks i get notified of the issue with my car and that i will be responsible for $1,200 because Honda is not taking full responsibility. I disagree with the payment because when i originally took my car in on Aug 12, my car was still under warranty. Now, because Honda did not find the correct issue, my warranty has expired. Since the first issue, I've been clear on what the symptoms were and every time I take my car back for repairs, it has been for the exact same symptoms. When speaking with the service manager he kept saying "it was different issues. Does Honda have faulty vehicles that breakdown 4 times in 3 moths??? for "different" issues?? Every time I was promised and guaranteed that the issue was resolved... even after the first time I picked it up and had to drop it off the SAME day for the same symptoms.. 

  How is this "different issues"??

  was my car not fully inspected and diagnosed to figure out the issue the first 3 times??

  again, after the 2nd repair "turbo", i was guaranteed that the issue was fixed and that I ca pick up my car on Aug 24th. Car was fine up until Nov 14th when I started to experience the same symptoms as before. The 3rd time, I was told my the service manager that it was the spark plugs and he AGAIN assured me that was the issue and everything will get resolved. I asked him a few times how was he sure that was the issue and he explained that they fully diagnosed it and that was the only thing coming up. I explained that I really didn't think that was the issue but he AGAIN assured me that was it... fast forward to Nov 29th and my car leaves me stranded again WITH THE EXACT SAME SYMPTOMS as the 1st, 2nd, and 3rd time... 

  I would really like for this matter to be resolved and paid for by Honda. If my car would have been fixed or really diagnosed correctly the first time, it would have been under warranty... Please help me settle this or I will have no other option then to start a civil lawsuit against Honda of Fort Worth. 

  
  Regards,
  
  ***************************

  

  Business response

  12/15/2022

  I have spoken to our Service Director *******************. I have informed him that we (Honda of Fort Worth) will repair the current diagnosis at no cost to the customer. That being said. This vehicle has over ******* miles. ** with any other vehicle with higher mileage we cannot guarantee that there will not be repairs needed in the future. 

  Customer response

  12/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  If a full diagnosis was done, can we agree that I should not have the same symptoms for a while??
  
  Regards,
  
  ***************************

• Initial Complaint

  10/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  These are my complaints:1. The tires were manufactured in November 2011. I have a safety concern. I was told that tires >10 years old may not be safe. Therefore, I'm concerned that I could potentially have a blowout while traveling between ****** and *******. I did call the salesman and all he said is that the vehicle passed Carfax. 2. My next concern is that the dealership pulled my credit report. I did not authorize it. I went to the dealership with preapproved financing. It does make sense now as to why some of the staff was asking me questions about what I did own or what was my address in a certain timeframe. I don't think this was right.3. When my wife and I went to finance to close the deal while waiting on the vehicle, we were told by the finance guy that it was a requirement to purchase mechanical warranty. We called *********** later and was told they had no such requirement. For a major dealership such as this one, trust, honesty, and character should be paramount.

  

  Business response

  10/20/2022

  1. You purchased this vehicle on 03/11/2022. It took you over seven months to decide that you are concerned about driving on the tires that are on the vehicle? According to service records and Carfax records ****** Honda in **********, ** replaced tires on 08/23/2017 when the vehicle had ****** miles. Our service department replaced one tire during the reconditioning process prior to your purchase. It was noted that the other tires had between 6 and 7/ 32nds tread depth which meets Honda and ************** standards. This was done at ****** miles. ******** if a customer has a concern within a reasonable amount of time since purchasing the vehicle, then I will consider assistance. However, you purchased this vehicle over 7 months ago and according to your statements you are driving it between ****** and *******. After a few trips to ******* the tires at 6/32nds are probably pretty worn by now and need replacement regardless of their age. Tires are a wear and tear item like brakes and wiper blades. These items are part of normal maintenance and are the responsibility of the customer.

  2. We never run someone's credit without permission. There is a signed credit application in the deal jacket. I apologize if there was any miscommunication with regard to our process.

  3. I will tell finance to operate with honesty and integrity at all times.

   

  *********************

  General Manager

  Honda of Fort Worth

  Customer response

  10/25/2022

  Complaint: 18237714
  
  I am rejecting this response because:

   

      - Regarding the tires, I have attached photos of the tires so that you can see what we see as to when they were manufactured. We seldom drive the vehicle at this time because of the tires.  The vehicle is parked in the garage in ******* and have been there for weeks due to our safety concerns.  Only one of the tires are from 2020.  We had no reason to examine the tires until the left rear tire started loosing air every 2 to 3 days.  I then had it checked and was told of the manufacturing month and year and that >10 years could be a safety concern. I had this validated twice.   

   

       - Regarding the credit report, you will see that no signature exists.

       - Thanks for addressing concerns of a maintenance agreement. 

          There should be 2 attachments....let me know if I didn't attach them correctly

   

  
  
  Regards,
  
  *************************

  

  Business response

  10/26/2022

  In the interest of customer safety we would be happy to inspect the vehicle and it's tires. If my service director agrees that they are not safe then we will replace the 3 older tires free of charge. Please let us know when to set your appointment for the inspection. You can also go to our website and schedule your appointment online. Service Director is ******************* ************ or ***************** Thank you for your patience while we get this sorted out. 

  ********************* General Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩