ComplaintsforMoritz Chevrolet

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dropped my truck off to have the fuel tank checked for leak and to get an estimate on the driver side window switch. I dropped this off in June. I showed then that the windows works (goes up and down) and that the switch mounting bracket to the door is what was needing just a quote to fix. It stayed in there possession the whole time. I get a call after a couple of weeks with a quote to fix a bunch of stuff that I didnt request for over $6K I told them I just wanted the tank fix. I came to pick up my truck around Aug 6. When they ****** it to me there was tape all over the window holding it up. They broke the cable holding that allows the window to physically move up and down. Now they are trying to charge me over $500 to fix something that they broke. I still will not have the switch mounting bracket fixed because I have to pay for there mistake. I have already paid them for the fuel tank fix that was over $2K.

  Business response

  08/15/2024

  Contacted *** ****** and explained what had happened and repaired the failed window regulator at no cost to him. The window switch that was the original concern still needs to be replaced.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my truck towed to Moritz Chevrolet on Friday, February 16, 2024. I understand it was a Friday and it was in the afternoon so they probably wouldnt be able to look at it until the next week. I hadnt heard anything from the dealership the whole next week. I finally called around the time the service department was about to close on Friday, February 23. I was told they had finally plugged my truck into the computer and got a code and my truck would be sent to the engine department.Two weeks later, on March 8, I was told my truck had a collapsed lifter and other engine issues. At this point, they reported it to the warranty company. On Tuesday, March 12, I was contacted by Moritz requesting me to authorize the tear down of my engine to find where the failure point was. Moritz would also contact the warranty company to tell them what they had found. On Thursday, March 21, I contacted Moritz to see if the warranty company had come out to inspect the engine. I was told Moritz had been arguing with the warranty company because the warranty company was requesting the engine be torn down more but Moritz was telling them there was no need for further tear down.On Tuesday, March 26 I was contacted by Moritz. I was told the warranty company inspector was out there the previous day, Monday, March 25, and Moritz was now waiting for approval from the warranty company to authorize the repairs. Later that morning, on March 26, I was contacted by Moritz informing me the warranty company was requesting all of my service records for the truck. That afternoon I sent an email to my representative at Moritz with copies of all my service records.On Tuesday, April 2, 2024, I was contacted by Moritz informing me the warranty company had approved the repairs. I was told Moritz was ordering a completely new engine. On Friday, April, 12, I called Moritz to check on my truck because I had not heard from them since the 2nd. I had to call 11 times before I was able to speak with someone. By the time I got through to someone it was after 5 pm and I was told that I should have called during normal business hours to receive more information on my truck.On Monday, April 15, I received a call from my service representative from Moritz informing me they were working on my truck and he was hoping it would be done by Wednesday the 17th or Thursday the 18th at the latest. I was then contacted by my service representative on Tuesday the 16, saying there was a recall on my truck for something but my battery was now dead and would not hold a charge. The new battery would be approximately $296 and would not be covered under the cost of the repairs already authorized. I do not think I should have had to pay for the new battery but I did just to get my truck out of their care and be done with them.The fact my truck has been sitting for two months and not being used is the main reason the battery is dead and I should not have to pay for it. The communication from Moritz Chevrolet has been horrible, to say the least. My truck sat for multiple weeks between different departments. I know there was a time that we were waiting on the warranty company and that is not Moritzs fault. But the communication and the time it takes to get anything done at their service department is the worst Ive ever dealt with. I will not be using Moritz for service or anything else in the future. I highly recommend anybody considering going to Moritz to try another dealership first. Absolutely horrible.

  Business response

  05/07/2024

  We have attempted to reach out to ********************** by phone and email to resolve this concern. Unfortunately we have not been able to contact him.

  While the vehicle was here for an extended period of time the battery was the original battery and approximately three years old. I would be willing to refund half the cost of replacement battery for customer satisfaction.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased an extended warranty for our truck on 03/05/2022. The warranty was $2,565 for 8 years/100K miles. We had no issues until we received a notification from Ram in the mail in early December 2023 that our warranty was expiring. I called Ram to ask about this since we had already purchased a Mopar Vehicle Protection warranty from the Ram. The person from ***** said that he was able to see the warranty was purchased, however it was cancelled by the dealership on May 30, 2023. We were not given any notification from the dealership on why the warranty was cancelled, nor were we given any refund on the $2,565 paid for the product. I called the dealership and they couldn't tell me why it was cancelled either, they just stated they would look into it. After several hours on the phone trying to get it sorted, the dealer eventually said that they cancelled the warranty because I took the truck in for an oil change and used my own name instead of my wife's name (which was the only name the dealership added to the warranty). I see this as attempted fraud as well as a breach of contract as the dealership has no right to cancel the warranty due to a different name being used for an oil change. Here's the contract terminology: We reserve the right to cancel the Plan after issuance should it be discovered that: (a) the Vehicle is ineligible or has been modified/altered to make it ineligible after Plan coverage has been in effect; (b) failure of the customer to maintain the Vehicle as prescribed by the manufacturer; (c) the odometer has been tampered with or has not been repaired by the customer, (d) non-payment of premium or (e) the Vehicle is registered outside of *****************, ****, and ***********. Your refund will be based on the full amount you paid for the Plan, less a pro-rata adjustment for the time or mileage used, whichever is greater, less claims paid.

  Business response

  01/16/2024

  We spoke to ************ back in early December about his Mopar contract issue.  **************** policy was canceled in error by another dealership.  All Chrysler, Jeep, Dodge dealers have access to the Mopar portal, so they can provide service to those customers who have Mopar contracts.  I'm not sure what happened at the other dealership and why it was canceled.  However, we did assist ************ in getting his policy reinstated.  On December 11,2023 I sent ************ a copy of his reinstated contract.  I also verified with Mopar that the policy was reinstated, along with verifying that his wife was still listed as the policy holder.  We value ************ as a customer and will do anything we can to help him with his car buying, and vehicle service needs in the future.  Moving forward if ************ needs to use his warranty at any dealership, all he has to do is reference the policy number (********), or the vin# of the vehicle.  If ************ would like to add his name to the policy for convenience, he can do so by contacting Mopar directly.  

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Well I took my 2019 Chevrolet Silverado in for a oil change and detail. I truck was missing a interior trim piece inside after the service I just let it slide and did call to complain. However today I took my truck to a tire shop to try and repair my tire when they asked for the lock to remove the tire I could not find it. I tried numerous times to contact the chevy service department and they refused to answer my calls. This is the only place that lock has been used and they must have forgot to place it back in the truck after the oil change all I want is my tire lock.

  Business response

  10/24/2022

  Customer was supplied with a wheel lock on 10/22/2022.

   

  Customer response

  10/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18298948, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ********

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Chevy 2007 HHR was brought in getting 17. 8mpg. Leaving after adjusting to increase and result is 15.5 mpg. Also got charged $484 to fix a blinker to pass state inspection. Great promise results and end up worse off than when I dropped it off.

  Business response

  09/20/2022

  please see attachment

• Initial Complaint

  11/17/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I a federally protected consumer entered in a consumer credit contract with Mortiz July 15 2021 for the purchase of 2019 dodge charge. They sales rep ********* ***** and the Finance manager said I had to get my own insurance and pay a down payment and I was threaten to do so or I will not be able to take possession on the vehicle. These are violations of Truth in lending act and void my transaction.

  Business response

  11/17/2021

  Mr.******,

  We have not violated any truth and lending laws. To purchase the vehicle you entered into a retail installment contract that was set up with 3500.00 down payment. We have to collect this at the time of the transaction. You also purchased a service contract and gap insurance which you may cancel at any time. We never threatened you, we just can't let you take the car without collecting the down payment. If you wish to cancel either product you may do so at any time. The person to contact is ****** ********* at ************ or email her at *******************************. If you have any further questions you may call me at ************ or email me at **************************.

  Respectfully,

   

  *** *******

  Moritz Dealerships

  Customer response

  11/20/2021

  Complaint: 16154651
  
  I am rejecting this response because:Pursuant to *****  order all regardless of the name retail installment contract it’s a credit sale. *****  order 01/2021 all consumer credit contracts must state consumer credit on the contract. Pursuant to 15 U.S. Code 1611 Moritz Chevrolet LTD is criminal liable for willfully and knowingly giving false information and failure to comply with any requirements. Pursuant to 1640 Moritz Chevrolet LTD IS CIVIL LIABLE for failing to comply with any requirements under section 15 U.S. Code 1635 right to rescind this transaction. Pursuant to 15 usc 44 I’m requesting all material disclosure and documentary evidence including the original contract or copies front and back. Pursuant to 12 CFR 1026.15 i revoke my security interest and all fees including my credit insurance and down payment of $3,500 and double my finance charge.
  
  Regards,
  
  ******* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩