Business ProfileforMoritz Chevrolet

I had my truck towed to Moritz Chevrolet on Friday, February 16, 2024. I understand it was a Friday and it was in the afternoon so they probably wouldnt be able to look at it until the next week. I hadnt heard anything from the dealership the whole next week. I finally called around the time the service department was about to close on Friday, February 23. I was told they had finally plugged my truck into the computer and got a code and my truck would be sent to the engine department.Two weeks later, on March 8, I was told my truck had a collapsed lifter and other engine issues. At this point, they reported it to the warranty company. On Tuesday, March 12, I was contacted by Moritz requesting me to authorize the tear down of my engine to find where the failure point was. Moritz would also contact the warranty company to tell them what they had found. On Thursday, March 21, I contacted Moritz to see if the warranty company had come out to inspect the engine. I was told Moritz had been arguing with the warranty company because the warranty company was requesting the engine be torn down more but Moritz was telling them there was no need for further tear down.On Tuesday, March 26 I was contacted by Moritz. I was told the warranty company inspector was out there the previous day, Monday, March 25, and Moritz was now waiting for approval from the warranty company to authorize the repairs. Later that morning, on March 26, I was contacted by Moritz informing me the warranty company was requesting all of my service records for the truck. That afternoon I sent an email to my representative at Moritz with copies of all my service records.On Tuesday, April 2, 2024, I was contacted by Moritz informing me the warranty company had approved the repairs. I was told Moritz was ordering a completely new engine. On Friday, April, 12, I called Moritz to check on my truck because I had not heard from them since the 2nd. I had to call 11 times before I was able to speak with someone. By the time I got through to someone it was after 5 pm and I was told that I should have called during normal business hours to receive more information on my truck.On Monday, April 15, I received a call from my service representative from Moritz informing me they were working on my truck and he was hoping it would be done by Wednesday the 17th or Thursday the 18th at the latest. I was then contacted by my service representative on Tuesday the 16, saying there was a recall on my truck for something but my battery was now dead and would not hold a charge. The new battery would be approximately $296 and would not be covered under the cost of the repairs already authorized. I do not think I should have had to pay for the new battery but I did just to get my truck out of their care and be done with them.The fact my truck has been sitting for two months and not being used is the main reason the battery is dead and I should not have to pay for it. The communication from Moritz Chevrolet has been horrible, to say the least. My truck sat for multiple weeks between different departments. I know there was a time that we were waiting on the warranty company and that is not Moritzs fault. But the communication and the time it takes to get anything done at their service department is the worst Ive ever dealt with. I will not be using Moritz for service or anything else in the future. I highly recommend anybody considering going to Moritz to try another dealership first. Absolutely horrible.