ComplaintsforLife Care Center of Haltom
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Complaint Details
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Initial Complaint
03/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My mother has been at this facility since 1/20 and in the past 2 weeks, this nursing facility has worsened her condition. She had a new ileostomy surgery and came in here to recover. Due to the negligence by the nurses and team here, the skin around her stoma is completely disintegrated. The facility did not have the right medical supplies required to help with the ileostomy and their nurses were not trained in ileostomy/ostomy care. They medically accepted her, letting us know they did have the right education and supplies to take care of her. We have complained to the exec director and head nurses several times. *****, the assoc nursing head, has been the rudest to deal with, consistently arguing with the advice of certified ostomy nurses. Due to the negligence at this facility, we had to transport my mother to the *** after fighting for her to be released and seen by certified ostomy specialists. The ** has let us know that her skin and condition has been extensively damaged due to the actions of ********* Center if Haltom city.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.