ComplaintsforNeuropathy & Pain Centers of Texas

• Initial Complaint

  10/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I received treatment for my neuropathy from World Medical Group. When I began treatment in August 2022 I made a deposit of $2,322.00 to cover my portion of the treatment that my insurance would not cover.I have had extensive correspondence with this provider trying to get an itemized statement of payments and charges that include my initial deposit as stated above.I'm pretty certain that I am due a refund but do not know how much. The provider, in my opinion, is actively delaying providing me with the itemized statement knowing that I am due a refund and hoping I will eventually quit trying.The provider did provide me with a partial itemized statement, but it did not include my initial deposit.Once I receive the itemized statement which includes my initial deposit, I feel certain it will reflect a refund due to me. I then expect the provider to promptly issue me a check in the amount of that refund.I provided the physical address of the provider, but the billing address is:World Medical Group P.O. Box ****** **********, Texas 76108-0797 The person in the billing department with whom I've corresponded is ************************************Her email address is: ********************************** She has admitted to me that she also thinks I have a refund coming, but her manager appears to be blocking any kind of settlement of the account.

  Business response

  10/24/2023

  I have looked into your complaint. Note, we utilize a third party billing company to process all ********. Im not happy with the way they have handled your concerns. After looking into an itemized reconciliation of your account there is no refund due as all payments you made were applied to the patient portion of your ********. 

  Customer response

  10/24/2023

  Complaint: 20729836
  
  I am rejecting this response because:
  I still require an itemized statement showing my deposit and all insurance payments and all charges and what the resulting balance is.

  A complete itemized statement is all Ive ever been asking for.
  Regards,
  
  ***************************

  Business response

  10/25/2023

  Im in complete agreement with your request and concerns. I have spoken to the billing coming and expressed my deepest concerns as to how they have delayed and handled your requests. I was notified yesterday from the billing company by way of email that the billing manager personally reached out to you. She stated she left a message with her contact info. If this is inaccurate please call the office ASAP and notify ****, the office manager, that you received no such call. I appreciate your patient! 

  Customer response

  10/25/2023

  Complaint: 20729836
  
  I am rejecting this response because:
  I received NO such call or voicemail.
  Regards,
  
  ***************************

  Customer response

  10/25/2023

  Complaint: 20729836
  
  I am rejecting this response because:

   I received NO such call or voicemail.

  
  Regards,
  
  ***************************

• Initial Complaint

  04/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received services from them, some of the services I didnt receive due to doctors orders. I got the services financed through Ally. And I have been waiting to get this billing adjusted resolved so I could pay the loan off and it has now been turned over to a collection agency. I know that is on me for not paying the bill completely. I have been trying to get this corrected before it got to this point so I could pay it off. I was wanting to avoid paying it all off and then dealing with what I am experiencing now( to be reimbursed for services)I have been speaking with ******* for almost 3 or 4 months. The front desk staff seem to be not so pleased that I continue to call, stated someone is calling me back and Im not answering which is absolutely not true. When I do speak with ******* he states, different reasons: New billing company, spoke with his boss and would get it taken care of, hes waiting for the billing department to update my chart due to changes. Now they say he will be out for 2 weeks and someone may be able to get back with me but not sure..I am wanting to get this issue resolved so I can pay the final balance or I may even have a credit coming back. I should not have to keep calling, I even had a appointment with him about 3 months ago in the off and was told it would be taken care of but all Im getting is the runaround.

  Business response

  04/25/2023

  Im sorry this has not been resolved to your satisfaction. We do have to wait until all service dates are processed by your insurance carrier prior to reconciling your account. We do show that you spoke with ******* and he explained this to you. Based on the patient responsibility portion on your explanation of benefits we are showing a balance owed on your account. The explanation of benefits should have also been sent to you mailing address. If you would like a speak with a ****** regarding your bill please call the office and when prompted press the appropriate number to be connected with our billing department. Thank you. 

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