Business ProfileforCash America Pawn

On may 31st 2024 I went to the store to pick up my **** items. Originally 3 items pawned aside with a battery charger and only 2 items and battery charger were returned. I was told someone would contact me on Monday June 3rd to get a response regarding my items I am now going on 8 days and no one has been able to assist me on this matter. Every time I call or go by the business I am told the manager ***** is currently not there. On June 5th I called and was finally able to get a hold of the manager and he had a replacement tool which was the same as my tool but all rusted. I do not believe replacing my tool with a rusted item is the proper thing to do when my item was originally in new conditions. I have made several attempts to resolve this situation with the manager ***** and the district manager ********* who doesn't answer or return my voice messages. At this point I would like my tool replaced with a new one as the one I pawned or my money to be refunded to what my tool cost. I do not believe that it is my faults as a customer if they miss placed, accidentally sold, or someone took my item and they are now trying to find excuses to returning my item. May you please assist me with this matter as it is now going on 10 days on Monday June 10th. Thank you.