2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mason M
1 star01/25/2024
If I could give this plumber a zero he wouldve earned it. He is all about himself and will talk over you and not listen to a thing you have to say about the matter. He needs to have better customer relations. He also comes off rude and short tempered when you ask him a question more that once.
TS Plumbing Response
01/26/2024
Ive never even done a Job for a *************************!! I keep ******************* & I have never even had a Phone call from this guy at all!! Actually I have No Records at all of a ***************** at all!! He has wrong Company Totally he must be talking about Texas Star Plumbing! Thats not my company at all!! I want this Review off of my Page Now Since hes Definitely confused!!Review from Melisa V
1 star10/30/2021
Do not hire this plumber. The only thing he is good at is talking. We hired him to install a whole house water system and ** under the kitchen sink. Before install we were quoted prices for the whole house system and another fee for the ** under the kitchen sink. When project started they started digging up the yard to connect to the main water line and then decided to take a easier way to hook up the water main and left us with a mess in our yard. The job took half of day. *** asked us where we wanted to plug in the ** conditioner that comes with the system. We discussed it and agreed and I let him do his work. He then let me know the job was complete and wrote up his invoice and he let me know he would come back early the next week to install the ** under the sink. I paid him for whole house system install. He kept me busy with all his talking during this process. After he left I started cleaning up the mess and notice nothing was plugged in and no ** conditioner present. I then contacted him and let him know of the issue he replied with well you dont need it anyway. But of course we need it we paid for it and its now incomplete job. I went ahead and contacted aquasana for the missing part and they mailed me a new part. He did not come back early the following week to install the ** system in which I was ok with since I was waiting on the missing parts. After one week of the install of the whole house water install and receiving all parts. I went ahead and reached out to the plumber for install and then he let me know he will now need to raise his rate for the ** under the kitchen sink to ***** from ***** do to the rise in gas prices. And also he stated that it wasnt his fault of the missing part and will need to charge me again for whole house water system install. Which isnt it because he didnt take the time to stop and let us know it was missing and he clearly knew it was missing since hes the expert and still choose not to say anything. He was a recommended plumber by aquasana. And when I tried to explain it to him that he need to take some accountability and consideration. He said sorry to busy to help with install now and I will need to get help else where.
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