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Find a Location

TX AquaDoc Swimming Pool & Spa Leak Detection has 1 locations, listed below.

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    Business ProfileforTX AquaDoc Swimming Pool & Spa Leak Detection

    Pool Leak Detection
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.7/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 4/29/2021

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Specializing in swimming pool leak detection and repair. TX AquaDoc is solely devoted to swimming pool leak detection and underwater repairs. 

    Business Details

    Location of This Business
    Fort Worth, TX 76137-6176
    BBB File Opened:
    4/29/2021
    Years in Business:
    4
    Business Started:
    6/17/2020
    Business Incorporated:
    6/17/2020
    Accredited Since:
    4/29/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Shane Pierce, Owner
    Contact Information

    Principal

    • Mr. Shane Pierce, Owner

    Customer Contact

    • Mr. Shane Pierce, Owner
    Additional Contact Information

    Website Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    George D

    2 stars

    07/11/2024

    To be fair, finding my leak was challenging and they did keep working until they fixed it (or so it appears). That said my experience was: it took 3 months to fix the issue, customer service was non-existent, communication back to me happened only when I tracked them down while working (and appeared to be clearly a bother), scheduling is difficult and only informed by text, and my back yard was left a dug-up mess. Add on top that my final invoice was 3X the estimate.

    TX AquaDoc Swimming Pool & Spa Leak Detection Response

    07/12/2024


    We expected nothing less than this review from you.
    While your pool issues were somewhat challenging, the real challenge was trying to navigate the communication and repair while interacting with the both of you. Gone are the days of being able to leave a review for someones business and leaving out the fact that you treated our techs terribly. So terrible that your wife shoved our expensive equipment off a planter and broke it (we have this on video). A $2000.00 piece of equipment. Along with your wifes rant, you were yelling all through the house at a level it could be heard . Our mistake was continuing to go back to your home and try to make you happy. You have not paid your final bill and I am betting you feel like you should not have to because of your review. We value our employees. They are the back bone of our business and all small businesses. We will not tolerate them being treated like second class citizens. Nor will we tolerate aggression and destruction of our property. 

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