Business ProfileforPayless Power

Hello- We are not able to locate an account for you using  the name or email address on the review. It it clear that you are very frustrated  about certain aspects of the service so please contact us at ************ so we can clarify and resolve these issues for you. Based on the information you have provided I will do my best to address your concerns. Payless Power does not require a balance of $25 to $50 at all times. If you have autopay activated, an autopayment will be triggered when you drop under your threshold but autopay is optional. The benefit is that a customer with auto does not have to worry about disconnection and smaller payments can be processed without having the $4.95 minimum payment fee  accessed. There is a fee of $4.95 applied to payments under $75 (unless they are autopayments) but you can make payments under $75 and have a balance under $25. The only stipulation regarding payments is that our systems cannot process a payment less than $20. This is listed in the terms of service.

A customer may cancel at any time with a couple of exceptions however there may be an early termination penalty. The first exception would be if you wish to cancel on a weekend or holiday. You local utility will not perform those orders on those days but will on their next working day. The 2nd is if you have an unpaid Deferred Payment Plan (***). A *** is a payment arrangement that you agree to when you contact the company to try to avoid disconnection for non payment or seek to reconnect service without a payment.  We defer the past due charges and recoup the money in installments (usually $1 per day)  from your balance. Until the amount is repaid, a switch-hold is placed on the account meaning that another company cannot provide service at the address until the hold is lifted. You can pay off the *** at anytime without penalty. If an account has been *************************** for an extended period of time our system will eventually close it . If this occurs within your contract period an early termination fee may be applied and if you have autopay then the final balance due is charged to the card. This settles your account and allows you to avoid collections efforts. I hope this sheds light on your situation but since I cannot locate your account I would encourage you to reach out at ************ for more information.