ComplaintsforBidOnHomes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I contacted ********************************** to let them know I didn't want the services last year and this year! I have the mail stating that I wouldn't be charged, and I was!I urgently requested they reverse the charges, but they have flatly failed. They have directly lied to me and to the merchant service, and I can prove it!#1 They claimed they couldn't recall the charge (In an email), but I have verified with my CC company twice that they could have. This is documented and verifiable by 'Stripe' and 'CC/ Network'. #token #2 They said they had possessed my CC at the time of processing for the transaction, per my CC company. They lied about the payment process, so my CC, ******** Services, CC, Stripe, and others have opened a case. I'll save the other issues if I have to keep moving go to court.#3 I have proof from them that I wouldn't be billed, I was. They sent me a TOS in a highlight, saying I had to do it beforehand. "I did", They still try to refer back to a TOS, and I keep telling them Fraud is Fraud. I can't make it any clearer. Why they don't go back to verify is beyond irresponsible; it's criminal to keep the funds.It's hard to believe a company is stuck on sticking it to a past-paying customer. Ask them a simple question, did you (Support) advise the client that he wouldn't be billed in writing? Okay, why did you bill him again? Why have did you not return the funds immediately? I want my stolen funds returned! The reality is if they would do this to me this could happen to you.Business response
08/09/2024
**************** was sent a rrefund to hi credit card.Customer response
08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They need to fix the broken system as they did charge a year I didn't want still. **** and his group now has a reputation in the real estate community for the bad billing practices. If you're buying into this or the company speak with people in the industry! Survey says! Be very careful.
Regards,
*************************Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
We signed up with their program to help market our sellers for $7 per month. However, we never used the system since it required the seller to sign additional paperwork and platform was not user friendly or effective. A year later they charged us over $600 and would not refund the monies. It appears to be the ** for this company and wished i reviewed their reviews online. SCAM!Business response
05/27/2024
When agents sign up for the service the are notified the memebership an they are also presented with the terms stating there is an auto renewal. ******************** account renewed in December 2023. He notified us on on 4/24/24 he would like a refund and stated he ***** used the services.His profile is active on our site and is still open to clients selecting him to receive property assigments. I have attached copies of his active profile and correspondence with him. Thank you.Initial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed up for a 1-year subscription. The subscription was over, no notice was given and now I want out of the subscription. I have requested to end my subscription and they refuse. I do not want another year with this company. I signed up for 1.Business response
04/15/2024
I explained to ****** what are policy is and we can cancel her as of 1/12/25. He account renewed in January 12 2024 for one year per the terms of her agreement. The terms are presented when agents first join. I also sent them to her again as a PDF.Customer response
04/16/2024
Complaint: 21571527
I am rejecting this response because: They did not give any notice that my subscription would be renewed. I would have NEVER signed up for another year had they sent a notice that it would be renewing. Every other subscription service gives a notice that it is about to renew. I did pay for the 1 year as I signed up. I do not want this subscription any longer. I have received zero benefit and the service is not worth the money. I will tell EVERYONE that this is not a good thing to join. I have requested nicely to stop the subscription. I do not want their service any longer. This service is a waste of money.
Regards,
*************************Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for this program a year ago. I never recieved any listings from this company. A year later they charged me again and stated it was set up on auto renewal. I NEVER approved another charge nor auto renewal.Business response
11/12/2023
Our subscription does not gurantee you will receive listings. The auto renewal terms are presented a the beginning of memebership twice.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.