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Find a Location

Urban Air Adventure Park has 1 locations, listed below.

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    Business ProfileforUrban Air Adventure Park

    Recreation Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5425 Columbus Trl, Fort Worth, TX 76123
    BBB File Opened:
    4/9/2021
    Years in Business:
    6
    Business Started:
    8/23/2017
    Business Management
    • Owner Manager, Owner
    Contact Information

    Principal

    • Owner Manager, Owner

    Customer Contact

    • Owner Manager, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/14/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I signed up for a membership for Urban Air for my daughter in April. This was labeled both on their website and at the counter as a monthly plan. I tried to cancel the plan as my daughter had lost interest after only a week of use. They continue to bill my credit card account and there is no way to cancel.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Yesenia O

    1 star

    06/22/2022

    This is a scam and there is no way of getting out of it unless URBAN AIR lets you.I signed up for the but did not READ EVERY LITTLE word in the contract. I have never been part of the contract that states BY ENTERING INTO THIS AGREEMENT, YOU ARE COMMITTING TO A 12-MONTH MEMBERSHIP TERM (INITIAL TERM). EXCEPT AS PROVIDED HEREIN, YOU MAY NOT CANCEL YOUR MEMBERSHIP DURING THE INITIAL TERM. AT THE END OF THE 12-MONTH INITIAL TERM, THIS MEMBERSHIP AGREEMENT WILL AUTOMATICALLY BE RENEWED AND CONTINUE ON A MONTH-BY-MONTH BASIS UNLESS TERMINATED IN WRITING BY YOU OR US IN ACCORDANCE WITH ITS TERMS.The fact that I losT my job, do not have gas in order to drive there as it is 18 miles away from my home, 6 miles short of what the contract says we have to be 25 miles away to relocate in order to cancel membership is a joke. The contract for the location that I signed up for is the ONLY LOCATION that we would be able to go to with this membership that is a joke. The contract also states: Failure to use your membership or your member benefits does not relieve you of responsibility for payment. In addition, regardless of the number of times you use your membership or access your membership benefits, there are no refunds on amounts paid on any membership except as provided in this Membership Agreement. SO IF WE DONT USE IT AT ALL WE STILL HAVE TO PAY! THAT IS RIDICULOUS. Memberships may not be cancelled by telephone, mail, email, or by fax and may only be cancelled as described in this section. Your cancellation request will be effective 10 days after it is received.Any payments due under this Membership Agreement prior to the cancellation effective date will be charged by us as scheduled. THERE IS NO NUMBER TO CALL AND CANCEL THIS IS RIDICULOUS. THE STORE IS NO HELP AT ALL EITHER. PLEASE I HOPE NO MORE PEOPLE FALL FOR THIS. I GOT A NEW CREDIT CARD AND URBAN AIR MANAGED TO GET MY NEW CARD NUMBER I GUESS FROM **** BECAUSE I DID NOT GIVE IT TO THEM. THIS IS ILLEGAL! HELP!

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