Current Alerts For This Business
1. Establish and maintain a positive track record in the marketplace.
1D. Maintain at least a B rating in all company-owned locations and its headquarters.
5. Fulfill all contracts, commitments and representations.
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
BBB files indicate that CMR Construction & Roofing has a continued pattern of complaints concerning customer service issues, contract issues and billing/collection issues. Consumers allege that once their roof tiles are removed and prep work is done there is then an extended time period before roof work is completed, if at all. Some of these complainants also state tiles and materials are left cluttering their home place during these extended wait times.
Consumers further allege experiencing limited to no communication from the company citing numerous attempts to communicate with CMR Construction & Roofing, LLC through emails, calls, and texts which go unanswered. Consumers allege once CMR Construction & Roofing, LLC receives their required payments, expected dates of production are not communicated in a clear and timely way. Complainants also allege a request for refunds, billing adjustments, and/or cancellations are either not addressed or denied unless a significant financial penalty is paid. Complainants also allege liens being placed on their home due to CMR Construction & Roofing not paying their creditors.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 4308 Garland Dr, Fort Worth, TX 76117-1809
- BBB File Opened:
- 5/11/2007
- Years in Business:
- 17
- Business Started:
- 4/30/2007
- Business Incorporated:
- 4/30/2007
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- CMR Construction & Roofing of Texas, LLC
- Business Management
- Mr. Steve Soule, CEO
- Ms. Karem Perdomo, Director of Human Resources
- Mr. Tim Berry Jr., Director of Operations
- Contact Information
Customer Contact
- Mr. Tim Berry Jr., Director of Operations
- Additional Contact Information
Fax Numbers
- (855) 376-6326Primary Fax
- (877) 397-6635Other Fax
Phone Numbers
- (817) 282-2888Other Phone
- (817) 656-7663Other Phone
- (855) 376-6326
Customer Complaints
217 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
96 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Blanca C
09/23/2024
CMR Construction & Roofing Response
09/24/2024
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